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itch.io Community » itch.io » Questions & Support

Uploading large game

A topic by Harnek Singh created Jun 20, 2020 Views: 2,428 Replies: 20
Viewing posts 1 to 6
Harnek Singh4 years ago (1 edit)

Hello

I want to upload my game and my game size is larger than 1GB limit.I have already sent two mails to the support but not getting any reply.How much time will I have to wait for a reply so that I can get more space to upload my game?

Reply
No Time To PlayModerator4 years ago

That's hard to say, support is probably still backed up after the big bundle. How much time did you wait so far?

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Harnek Singh4 years ago

I have sent them first mail a week ago and second 3 days ago,but no reply.

Reply
No Time To PlayModerator4 years ago

All right, I've let an admin know.

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Harnek Singh4 years ago

Thank you very much

Reply
Nacho Sierra4 years ago(+1)

Consider using Butler. It allows you to upload files larger than 1 GB and works perfectly. 

I uploaded a 2.68 GB file yesterday and had no problem with it.

Reply
Harnek Singh4 years ago(+1)

Thanks.I will try it.

Reply
citizen9354 years ago (2 edits)

Hi,

I ordered  the bundle the 7th of June for 5 dollars, but something went wrong with the withdrawal from my PayPal account... there was an withdrawal of 500 dollars instead of the 5 dollars I ordered... I don 't understand this at all... 

I emailed support@itch.io for the refund of the 495 dollars but now 13 days later there is still no response... 

I am fully aware that the support team is getting alot of issues to respond to... and that they do everything that they can... and I don't mind waiting... I just want to get an confimation of when I can expert the refund...  so I can put this to rest.. the creditcard company's has an expectance that I pay them the withdrawal... this month... wich I absolutely cant... 

What is the next step for me to get this probleem resolved... I do not want to come acrros as impatient by bombarding support with alot of e-mails...


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kittet34 years ago

I believe the dev said that they aren't able to do partial refunds. You can try replying this this twitter thread with your ticket ID- https://twitter.com/itchio/status/1272699677494804481

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citizen9354 years ago (1 edit)

Thanks you so much for your reply and your help... I will try the link you've send me... if a partial refund is not possible, than I have no choice than to fully refund the order... hope I hear from support soon... thanks again...

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No Time To PlayModerator4 years ago

I've let an admin know. In the future, please start another topic instead of hijacking an unrelated one, because I almost missed your post.

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citizen9354 years ago

Thank you so much for your help... I've read that I have to contact support for my type of problem... but when I saw this topic I thought in stead of creating yet another topic for moderaters to maintain I will post my problem on an existing one... but now you mention it, in the future I will post in an newley created topic... thanks again for informing a moderator for me... I will wait for the response...

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citizen9354 years ago(+1)

Someone  from the support contacted me and confirmed that I am getting an refund... I am very relieved that I  can put this to rest. Thank you for letting an Admin know... it helped me alo t...

Reply
Harnek Singh4 years ago

Hello

I have successfully uploaded my first game via butler.Thanks.

I am very happy to be a part of itch.io family.

I am new here and I want to know some tips to get more views and game installs.Can anybody help me.My game is-https://harnek-singh.itch.io/the-gallantry-ops-salvation

Thanks in advance

Reply
leafoAdmin4 years ago

Please use a descriptive title when creating a topic so others can find the help they need. Thanks

Reply
Akash4 years ago (4 edits)

APPROVE THE GAME

Hey leafo, I have actually released my new game SmoothRoll in itch.io recently. I know that this is not related to the above topic. I am really sorry. But, can you please approve this and make it appear in the search box. I am really very thank full to you! :)

Here is the link :-

https://itch.io/game/edit/678010

THANK YOU

Reply
leafoAdmin4 years ago (3 edits)

Do not post in random topics making requests. It seems like you already knew it was wrong but did it anyway.

Additionally, you tagged your game as working for all three platforms when you only uploaded a windows exe. Misclassifying your game is against our quality guidelines and grounds for not being indexed. Is there a reason why you did that?

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Akash4 years ago (2 edits)

I’m very sorry. I’m very new to game dev(probably a month) and itch. I learnt it through you tube and stuff like that. I’ll change it right away!

Thank you for noticing :)

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Akash4 years ago

I have changed it. Can you please approve it to search. I can’t say how sorry I am for wasting your time.

Sorry again :)

Please reply :)

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Harnek Singh4 years ago

Hello Admin

Please have a look at my game-https://harnek-singh.itch.io/the-gallantry-ops-salvation

It is not appearing in search.

Is there anything wrong in my game page?

Thanks in advance

Reply
leafoAdmin4 years ago

There is nothing wrong with your page, please read here before asking for help with your game appearing: https://itch.io/docs/creators/getting-indexed

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