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citizen9354 years ago (2 edits)

Hi,

I ordered  the bundle the 7th of June for 5 dollars, but something went wrong with the withdrawal from my PayPal account... there was an withdrawal of 500 dollars instead of the 5 dollars I ordered... I don 't understand this at all... 

I emailed support@itch.io for the refund of the 495 dollars but now 13 days later there is still no response... 

I am fully aware that the support team is getting alot of issues to respond to... and that they do everything that they can... and I don't mind waiting... I just want to get an confimation of when I can expert the refund...  so I can put this to rest.. the creditcard company's has an expectance that I pay them the withdrawal... this month... wich I absolutely cant... 

What is the next step for me to get this probleem resolved... I do not want to come acrros as impatient by bombarding support with alot of e-mails...


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kittet34 years ago

I believe the dev said that they aren't able to do partial refunds. You can try replying this this twitter thread with your ticket ID- https://twitter.com/itchio/status/1272699677494804481

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citizen9354 years ago (1 edit)

Thanks you so much for your reply and your help... I will try the link you've send me... if a partial refund is not possible, than I have no choice than to fully refund the order... hope I hear from support soon... thanks again...

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No Time To Play4 years ago

I've let an admin know. In the future, please start another topic instead of hijacking an unrelated one, because I almost missed your post.

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citizen9354 years ago

Thank you so much for your help... I've read that I have to contact support for my type of problem... but when I saw this topic I thought in stead of creating yet another topic for moderaters to maintain I will post my problem on an existing one... but now you mention it, in the future I will post in an newley created topic... thanks again for informing a moderator for me... I will wait for the response...

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citizen9354 years ago(+1)

Someone  from the support contacted me and confirmed that I am getting an refund... I am very relieved that I  can put this to rest. Thank you for letting an Admin know... it helped me alo t...

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