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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
906 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
863 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,423 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,313 views
Hello! A few weeks ago I had a problem with a leak of my games and I tried to get touch with the support to revoke all t...
started by Kalyskah Team Jun 19, 2020
289 views
No replies yet
QuestionBOGO Keys
Hey, is there a way to set up your game to give an extra key with it for a friend when purchased? I have a tabletop game...
started by avarisclari Jun 19, 2020
225 views
No replies yet
I installed a few games before i downloaded the app, I see that you should be able to change install location and scan f...
started by weap10 Jun 19, 2020
5 replies
3,573 views
I was charged by PayPal but didn't recieve the bundle. And the website asked me to contact support. I did as directed, b...
started by KiwiXR Jun 10, 2020
18 replies
1,210 views
Would it be possible to add sorting within the bundle downloads? I don't know what new games were added since I checked...
started by Balduranne Jun 10, 2020
5 replies
1,103 views
I would like to cancel a purchase I made for a package game "Bundle for Racial Justice and Equality" and need a refund p...
started by Isabe Silva Jun 18, 2020
1 reply
1,055 views
For some reason, when I download games from the itch launcher, the download speed never goes above 410~ kbps. This is ce...
started by nacul Jun 19, 2020
314 views
No replies yet
Bought the Bundle for Racial Justice and Equality, it says $5 on the page, didn't notice on paypal it is $10 until after...
started by CruisnGrrl Jun 07, 2020
6 replies
931 views
Hi, i have a problem accessing to my bundle of racial justice, because i bought it with only my email, but it's seems so...
started by nibekn Jun 18, 2020
296 views
No replies yet
Hi I’m I’m starpro89 I’m new To itch. I make scratch projects can I put it here? Also how do I put it here? Is the...
started by Starpro89 Jun 18, 2020
1 reply
308 views
Hello, Can I put a donate option, like a PayPal link or a Buymeacoffee link inside of my game (not on the itch.io page )...
started by JohnnyTest Jun 18, 2020
3 replies
1,291 views
I purchased the Bundle for Racial Justice and Equality and the gift page wont let me send it? When I hit "send" the load...
started by GComet Jun 15, 2020
7 replies
722 views
When filling in the tax form, at some point you reach the sign and submit screen, which redirects to a screen saying: Pl...
started by CallMeLuke May 10, 2020
3 replies
1,150 views
I recently bought the bundle, but when I tried to change the price to match what I had available, it just added the numb...
started by frostfyre Jun 16, 2020
4 replies
370 views
my game is getting some views referred through the site html5games.net I never posted my game on there or can even see a...
started by mrjeremyrice Jun 18, 2020
1 reply
210 views
The itch.io home page presents a mobile view, in Firefox Android for example. But when you search for games, then the vi...
started by mcandre Jun 18, 2020
255 views
No replies yet
I'm trying to download the app on my computer because I haven't been able to download games from my browser. (A problem...
started by telegram Jun 17, 2020
524 views
No replies yet
First off, I installed a client browser from itch about an hour ago and can not find the download link again. Secondly t...
started by carnival73 Jun 15, 2020
4 replies
461 views
OK so i want to upload devlog but i don´t know how. And i have another question. Can i upload my "musical journey" lol...
started by Dei-bit Jun 17, 2020
1 reply
407 views
I want to release a new version of my game and I already have 6 uploaded files (2 of them are visible) and every time I...
started by Cross!Alex21 Jun 17, 2020
1 reply
3,770 views