I was charged by PayPal but didn't recieve the bundle. And the website asked me to contact support. I did as directed, but the bundle hasn't been binded to my account yet. It has been almost a day and I wonder when I would get the bundle. Does it mean my ticket is neglected or that I should wait a few more time? Many thanks in advance!

I have the same problem, a friend took the bundle but still nothing on my email address, and no response from the support! I hope to end up having one!

Support is probably backed up right now. If you were charged then that could be a semi good sign. It will take a while until support can get back to you on the matter tho. 

I'm still a little afraid that he will eventually answer me after the end of the bundle and that basically they tell me that "I have it in the ass"

C'est rassurant de  voir que je ne suis pas le seul dans ce cas-là, il y a pas mal de messages qui on parle sur la communauté mais beaucoup sont sans réponse, je pense qu'il faut attendre que les modérateurs s'occupe de chaque demande une à une :)

I have a similar problem. I have paid but not received the games: C

Well, the bundle has finished, but I haven't received it yet. Hope this issue will not be solved by refunding lol.

As long as you are still charged for the bundle, support should be able to help with connecting you to the download link. They are likely still backed up at the moment. 

4-5 days and still no response from the spport for me..... :,(

I have a similar problem. I purchase the bundle as a gift for my son. He hasn't received even an email yet.

This is a couple of days ago.

I got the bundle and it worked, but I can't find a place to claim the games i hdan't claimed yet. What do I do

Hi,

I ordered  the bundle the 7th of June for 5 dollars, but something went wrong with the withdrawal from my PayPal account... there was an withdrawal of 500 dollars instead of the 5 dollars I ordered... I don 't understand this at all... 

I emailed support@itch.io for the refund of the 475 dollars but now 9 days later there is still no response... 

I am fully aware that the support team is getting alot of issues to respond to... and that they do everything that they can... and I don't mind waiting... I just want to get an confimation of when I can expert the refund...  so I can put this to rest.. the creditcard company's has an expectance that I pay them the withdrawal... this month... wich I absolutely cant... 

What is the next step for me to get this probleem resolved... I do not want to come acrros as impatient by bombarding support with alot of e-mails...

more than a week now and still no email or response from the support...