Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,823
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,823 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 21 days ago
920 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
867 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,435 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,314 views
Hi folks, I'm new to Itchio, and running games on a fairly decent 2019 MacBook Air. But after only five minutes, it's ge...
started by jonnny Jun 16, 2020
3 replies
357 views
I've bought the Bundle for Racial Justice and Equality and yet I cannot download any of these games from the desktop app...
started by Reece Bar Jun 16, 2020
3 replies
651 views
Is it possible to share games in my library with someone else? My friend didn't see the link I sent for the Racial Equal...
started by TheAnxiousGamer Jun 17, 2020
570 views
No replies yet
For the huge bundle out there now, I bought 2 gifts the other day, plus one for myself.... no issues with those 3 purcha...
started by mulox Jun 16, 2020
5 replies
676 views
Similar to finding utility in navigating large lists, eg.: https://itch.io/t/823610/easily-download-a-few-games-from-...
started by karagdon Jun 16, 2020
2 replies
480 views
Hi everyone! I´m new to itch.io and just wanted to do my first buy. I just wrote an e-mail to the support but maybe you...
started by B4CKcatG3MS Jun 16, 2020
3 replies
401 views
Hello, Is there a way to sort your library on itch? I bought one of those 1000+ game/resource bundles and it's just craz...
started by LedLoaf Jun 16, 2020
430 views
No replies yet
I know that games from the equality bundle don't show up in your library until you first access them but even after down...
started by MilquedToast Jun 14, 2020
3 replies
1,769 views
I'm currently working on a game which has an option to play it in Spanish, English and toki pona. Since the last one is...
started by Katie And Jun 15, 2020
6 replies
858 views
Hey there! I'm uploading my game to a drafts page, and when I go to upload the .zip with index.html in it, the dashboard...
started by DevinFM Jun 16, 2020
2 replies
298 views
I just purchased a bundle and got a notification from my bank that my debit card was charged, but when I go to "Bundles"...
started by sanjuniperose Jun 15, 2020
3 replies
437 views
I have had a problem with the bundle. After I bought it, I claimed some of the games. Now, I wan to claim other games, b...
started by Gabotinus 316 Jun 16, 2020
643 views
No replies yet
I dont have the time to add them all by myself :(
started by WhatEver405 Jun 16, 2020
3 replies
2,203 views
Hello, I have created collections for what I find interesting from the Bundle for Racial Justice and Equality I purchase...
started by BraindeadBZH Jun 16, 2020
230 views
No replies yet
I have a few large collections. As far as I've been able to figure out if I want to remove an item from some of the coll...
started by spinningmind Jun 15, 2020
3 replies
790 views
I recently bought the Bundle for fighting Race Inequality, but I have a problem with playing the games themselves. They...
started by Sanderooh Jun 16, 2020
212 views
No replies yet
likely pilot-error (Narrator: it usually is!) but searched this forum and the github tracker and crickets/nothin' - ./it...
started by tintar Jun 16, 2020
254 views
No replies yet
I'm trying to buy the Bundle for Racial Injustice and Equality, but it said "Your card was declined" more than 15 times...
started by 5simone03 Jun 13, 2020
14 replies
8,570 views
It says that my card has declined and my bank can't transfer money to my paypal account. Is there a method similar to St...
started by VerdeCreeper Jun 16, 2020
261 views
No replies yet
I'm sorry that I used a translator because I'm not good at English. I really want to buy a bundle. But I paid, but I did...
started by hkmyoo Jun 15, 2020
4 replies
464 views