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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,864 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 28 days ago
1,046 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
893 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,651 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,349 views
ive downloading the addplicate 3 times now and i cant get it to install. I keep getting this error Something went wrong...
started by gezzamondo Jun 15, 2020
3 replies
1,287 views
Hello there. I've recently bought the Bundle for Racial Justice and Equality, and after installing the itch.io app, the...
started by tribaljet Jun 16, 2020
3 replies
639 views
I purchased the Bundle for Racial Justice and Equality yesterday. The first game I downloaded shows in my library as an...
started by doublenerds Jun 12, 2020
6 replies
1,020 views
So a buddy of mine gifted me the Racial Equality bundle, yet I can't seem to find it anywhere on my account. Anyone have...
started by LadyAerin Jun 15, 2020
1 reply
997 views
when I turn it off it's fine, but even if it's the same IP as my own country I can't download anything. is there a worka...
started by hellowhirled Jun 15, 2020
2 replies
1,062 views
every time i try to save a game, this error message keeps popping up. please help? this is stressful. markdown ``` I'm s...
started by melancholy Jun 16, 2020
357 views
No replies yet
Some of these look like they're available for different platforms. Do I get all of them or do I choose when I download i...
started by fnordy Jun 15, 2020
2 replies
387 views
Hello, This has been happening for the last two weeks. The images on the site dont load 90% of the time I try to reload...
started by numian Jun 11, 2020
2 replies
498 views
I am buying this bundle on behalf of the company, to all our employees (more than 20). I haven't found a way to buy mult...
started by Yolats Jun 15, 2020
1 reply
443 views
Hello , sorry for my bad english i dont speak english. A few hours ago I bought the Bundle for Racial Justice and Equali...
started by principeSuko Jun 12, 2020
6 replies
800 views
quand je vais de dans mes mails et que je clique sur vérifier l'adresse e-mail le site me dit "jeton invalide" quesque...
started by Gloubibouli Jun 15, 2020
164 views
No replies yet
Heyo Itchio, some hours ago I bought the racial justice and equality bundle as a gift for my brother. He hasn't recieved...
started by Metrax Jun 15, 2020
458 views
No replies yet
Hello, I purchased the 700+ Bundle last week to support a good cause and its not showing as being purchased. I've clicke...
started by AGK64 Jun 14, 2020
2 replies
564 views
I'm trying to help. I thought I'd put together a list of accounts I noticed asking to be in the bundle with games I thou...
started by dabblingpasta Jun 13, 2020
5 replies
516 views
How do I add to the purchase price of a bundle after I already purchsed it? I mean doing a top-up like on HB? Thanks
started by blmb Jun 15, 2020
242 views
No replies yet
I recently bought the Justice bundle and downloaded a few of the games in it (Blind Men, Arcade Spirits, Brassica - A Ma...
started by descerisaies Jun 15, 2020
2 replies
302 views
i download night in the wood files (linux 64 bit) so i proceed to extract it ye'? then i click on the game and it wont w...
started by indeedpanda Jun 15, 2020
1 reply
439 views
Hi all, I'm sure I'm being dumb as this is my first time using itch. I downloaded a few games from the recent bundle and...
started by muaddib87 Jun 14, 2020
5 replies
547 views
For a couple days now any time I try to download anything from Itch.io I get a message saying that it's unable to connec...
started by CMDR_Kilroy Jun 14, 2020
2 replies
436 views
i need help because ive been trying to make this work for a while but it never works
started by reaper king Jun 13, 2020
13 replies
8,050 views