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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,874 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 30 days ago
1,069 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
895 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,686 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,358 views
there was a problem during setup: Timed out while connecting to butlerd. Help can't get on the app to play my games.
started by ArcticPandaPopz Jun 14, 2020
1 reply
825 views
On another forum I've created a giveaway for the Bundle for Racial Justice and Equality. By doing so I wanted to raise a...
started by Pater Alf Jun 10, 2020
4 replies
1,002 views
With the recent Bundle for Racial Justice and Equality, I see a lot of people asking how they can claim all the games in...
started by Kendoulou Jun 14, 2020
2 replies
3,174 views
I have a question regarding Bundles. If a customer already owns parts of the assets included in a bundle, is it possible...
started by Sven Jun 13, 2020
2 replies
484 views
I just registered to this site and I've made the mistake of messing up my email when entering it. I purchased the Bundle...
started by DuncanDunclub Jun 13, 2020
3 replies
1,460 views
If I let's play a game, is it polite to let the developer know? Should I ask first?
started by spiritelectric Jun 13, 2020
1 reply
294 views
hi!! i just purchased the bundle for racial justice, and i was really excited to get to play all of those games :D but u...
started by imkitty Jun 09, 2020
1 reply
333 views
I purchased the racial justice and equity bundle (which is awesome!) and then added a bunch of games from it to my colle...
started by theleviathon Jun 13, 2020
318 views
No replies yet
QuestionBundle
I got the BLM bundle, and downloaded the itch.io app, but the games aren't showing in my library. Is there a way to get...
started by oochywoochy Jun 13, 2020
1 reply
349 views
hello! i wanted to ask if i can donate and buy the social justice bundle if im from europe since its a 5 dollar donation...
started by Elfie248 Jun 13, 2020
2 replies
346 views
I downloaded the game "celeste" (windows) and it was installed as a zip file. As this is the first time this has happene...
started by Esteellee Jun 13, 2020
1 reply
8,448 views
If I switch a project's "community" setting from "comments" to "discussion board", what happens to comments that were al...
started by jaredkrinke Jun 13, 2020
1 reply
520 views
hi, i was trying to input my card details to itch.io, however i am unable to because i'm not american: i'm a Brit! i tri...
started by X1 Games May 24, 2020
3 replies
2,003 views
I accidentally bought the bundle for racial justice & equality twice. I now have two copies of this bundle sitting in my...
started by hotarumin Jun 10, 2020
10 replies
2,727 views
Hello, I gave for the equality bundle, I created an itch.Io account afterwards (yes, I do things backwards) hence my que...
started by NixStorm Jun 12, 2020
187 views
No replies yet
Hello, can I run bought games on multiple devices? Not sure if its violating any terms. Thank you :)
started by shaggy9c Jun 10, 2020
3 replies
481 views
I am not sure where to ask this but it would be nice to know what additional changes are planned for the download page a...
started by Starriilite Jun 12, 2020
2 replies
275 views
I accidentally paid $1000 instead of $10.00 for the justice bundle because i forgot to add the decimal place, paypal can...
started by Summer Laverdure Jun 12, 2020
7 replies
649 views
Hi, I have created a prototype (build as Web-GL from unity). The file plays on the local server without any issues. I up...
started by AmoghJoshi Jun 12, 2020
417 views
No replies yet
Hello! I recently bought the Bundle for Racial Justice and Equality and I downloaded the first 3 games compatible with m...
started by AgniStuff Jun 10, 2020
3 replies
440 views