itch.io Community » itch.io » Questions & Support

Trying to download anything fails

A topic by CMDR_Kilroy created Jun 14, 2020 Views: 380 Replies: 2

Viewing posts 1 to 2

For a couple days now any time I try to download anything from Itch.io I get a message saying that it's unable to connect. This is true for both games purchased from the Bundle as well as titles I've purchased in the past, and even the Itch App. Everything else seems to work fine and there are no issues with images failing to load it only happens when I try to download.

Here is a screenshot

https://gyazo.com/44bc2754ec1da482b2778032690732e4

Like Reply

leafoAdmin4 years ago

Hello,

The domain in your screenshot is our CDN that is used to serve files. Are you on a network that could be blocking access to it? Can you test from a different computer or network? We’re not aware of any widespread outages from our end.

Another thing worth checking, ensure that your computer’s clock is correct. Sometimes that can interfere with how HTTPS connections are done.

Thanks

Like Reply

CMDR_Kilroy4 years ago

Thanks for the reply. I hadn't thought about it until you mentioned checking my network but it appears to have been a VPN issue on my end. It's fixed now and I appreciate your help.

Like Reply

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.