What do you mean, you've only responded once the first time, and another time earlier today, I see no other replies or emails from your support team. I haven't touched any settings, do you think google is deleting these emails and or replies your team has sent? And in the email that was sent today, which I received, I have to look through all 2000+ games, of which theirs 59 pages of these games, and click download on all of them which I cannot do on the actual games page, but only through the bundle page, ok now I get it. Is there an easier way to add the ones I want to my account? Maybe an exclude free games filter or something like that?
Recent community posts
So I've been emailing Itch about this issue, it's been over a month with no support from them whatsoever, so, I'm making this post here to see if they actually respond now. I've provided screenshot proof me not being able to obtain the game from the bundle I've purchased. It shouldn't take over a month for this issue, which to me is a big one, to be able to access the game I've purchased. The first email I've sent they only resent a link to the bundle, then ignored all other emails after that it seems. Can I get help on this issue now? Again, it's been over a month. and with little to no support on my issue I've decided that emails are probably not gonna work, so that's why I'm posting my issue here as it seems like their support email has been abandoned. In my last email I've sent the screenshot proof, if their support email isn't actually abandoned, they should be able to see that my issue persist, and that resending the link to the bundle did nothing to fix my issue.
I've bought the Bundle for Racial Justice and Equality and yet I cannot download any of these games from the desktop app of Itch.io, I can really only download the games from the website, and only in the bundle link or else I'll have to do that resend download via email thing. I really feel like this needs to be fixed, I should be able to play these games in the desktop app, and download them without needing to enter my email every time. Otherwise, why should I keep the desktop app installed on my pc? *I now cannot get the other games from the bundle* It just sends me the download for Overlands and Night In The Woods, it won't send me the right downloads for the other games please fix this as soon as you can thanks.
When I launched it, the mouse disappeared and I tried everything like the arrow keys, wasd, enter, ect. Nothing. it seems theirs a bug in the current version that makes it unplayable, I can't get past the menu.
So, why not exactly have it here & on gamejolt? I feel like you still have control over your files, such as updating and or removing them like you, and also why not have in big text near the beginning that it is not going to be available for itchio or gamejolt? Would solve some confusing, and why not spread out your games to here, gamejolt and steam? I don't get why your having it for your site only, instead of spreading it to popular sites like this and gamejolt. Sure, it may be easier for you to control your files, but your spreading yourself thin, no offense. Just some of my thoughts on your reply.
Here is EXACTLY what the error says
"No compatible downloads were found for 'Bladequest - The First Chapter', so it wasn't installed.
Maybe it's not compatible with your platform or with the itch app yet!" btw the app is for pc.