Hi everyone! I´m new to itch.io and just wanted to do my first buy. I just wrote an e-mail to the support but maybe you can help me furthermore as there is just 2 hours for buying the bundle left. Sorry for any misspelling as I´m German.
I have no credit card but there´s more than enough money already on my PayPal Account and also my bank account tied to it.
I could log in halfways into PayPal. I just had to receive the 2-factor-verification SMS onto my cell phone but it didn´t come. I waited a short while and hit the "resend" option. I did this a few times and ran around for even better mobile connection to my phone and it was already really good. That was on a laptop with Firefox on Windows 10 so I thought maybe that was the problem and I closed the browser as there was no "get back option" displayed.
I started it anew through Safari on my iPad Pro and still didn´t receive the SMS code. And than it changed the view of the PayPal site and let my type in my password again and then said that my account is banned now because if tried it to often and that I should call the helping line of PayPal which I did. But there the computer voice told my that I could just reach them as early as 9 o´clock German Summer Time (so exactly when the bundle closes in just under 100 minutes from now).
Afterwards I tried to log into my PayPal Account directly but just got the massage that I should try it later or try a new password. And I could even set me a new password with the help of my e-mail adress and answering the security questions. But of coursce still nothing other has changed.
The crazy thing is while I was just typing in a new password I received the 8(!) SMS codes I could have needed before. So hey, how can I even change my password while my account is banned?
I ´ve never had my PayPal account being banned before.
Do you think it will only be unbanned after I talked to the helping line guys or will it automatically reopen again after some time? I´m desperate because as you might guess I really want the bundle so bad.
So thanks in advance for anything helpful!