When filling in the tax form, at some point you reach the sign and submit screen, which redirects to a screen saying:

Please ensure when completing the Certification screen that you:

1. Read each certification statement

2. Check the box against each certification statement that

    indicates that you have read and understood the statement

    - note you must check all boxes in order to proceed

3. Enter your legal name in the Signature field

4. Enter your email address

5. Complete the 'capacity to sign' declaration

When all the steps above have been completed, the 'Submit' button will enable, allowing you to complete the tax interview

With a close button underneath.

This close button does not work, and trying to back up leads to the same problem. 

How do I close this screen?

We’ve seen the form not working right for some people if they didn’t complete everything on a previous page. You may have to go back in the process and check the other steps to ensure you provided all the necessary details. Hope that helps

Hi!

It is happening to me now and i think i have all the info, without any error in the process, have you come up with a solution? :/

Thanks in advance

Ok, i’ve just solve my case. I was filling the tax form in the desktop app, and there it seems that cannot open the above screen as a emergent window so i tried with a browser (Firefox) and it worked without issues.

I hope this helps ^^