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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,962 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
941 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 47 days ago
1,303 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,120 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,456 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 41 days ago Last page
57 replies
3,668 views
I've mentioned this before, where I had updated my game, but it wasn't showing up in the "Recent" tab. The answer I was...
started by Honey Queen Studios 21 days ago
8 replies
276 views
Hello itch.io support. I hope someone can help me get my game approved and appear in searches and on the site. I've been...
started by KittyCreamPuff 7 days ago
1 reply
86 views
Hey there, everyone! 👋 I’ve been having a big issue that’s preventing me from updating my old asset pages or uplo...
started by Aymen B 7 days ago
1 reply
63 views
I recently came across a post from someone offering a fake version of my game (which is still in development) claiming i...
started by Honey Queen Studios 8 days ago
3 replies
129 views
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by solavellan 15 days ago
8 replies
210 views
Hi, I haven't bought a game on Itch for a long time, never had trouble buying games before this. now the only thing i ca...
started by Sonrenamon 7 days ago
42 views
No replies yet
Previously, the gifs I placed in my game's "Screenshots" played normally, but now they remain static on the first frame...
started by Honey Queen Studios 34 days ago
9 replies
819 views
When uploading a GIF to the Description section, only the first frame of the animation is displayed. I know this was a p...
started by Dark Romance Interactive 8 days ago
43 views
No replies yet
I reported that the bug causes substantial problems when using any tags were when you use "any tag" including tags like...
started by senakaru2 8 days ago
3 replies
48 views
It has been nearly one month and my nsfw game still remains deindexed. In the past, updates to my game caused it to be d...
started by NecwaiWorks 9 days ago
2 replies
122 views
About 20 days ago, I disabled comments on my game's page because of spam. After that, my game disappeared from the index...
started by Phone Behind Bars 30 days ago
6 replies
419 views
I sent you several emails but haven't received a reply
started by cngood 8 days ago
1 reply
42 views
https://itch.io/profile/dev-gamesitchio This piece of shit spreads a malicious link, and once launched, the file steals...
started by Trioskaz 9 days ago
2 replies
75 views
I recently made a game, uploaded it as a game that can be paid for with a donation or for free. But the store page is sa...
started by 80HD (a.k.a. $3TH) 9 days ago
1 reply
44 views
I just published a game where you can play for free or make a donation. I heard that in order to use a system like that...
started by 80HD (a.k.a. $3TH) 9 days ago
1 reply
55 views
When I take the tax interview to be able to make money on my games, do I need an official business, like an LLC or entit...
started by 80HD (a.k.a. $3TH) 9 days ago
2 replies
56 views
Please help! I've zipped up my web game and it has a valid index.html file and it won't load all the way. It loads the b...
started by tonyohhmg 9 days ago
4 replies
51 views
Hello. I have read this instructions and have moved my games to the free mode more than 80 days ago . While waiting for...
started by 63bit Games 20 days ago
5 replies
178 views
Hello everyone, I’d like to bring up a topic that hasn’t been discussed on the forum since 2023 — the criteria for...
started by NicotineGum 15 days ago
3 replies
85 views