itch.io

My opinion: you can rely on earnings from donations only if you plan (and will) expand and supplement the game content over a long period of time. Otherwise (if your game is completely finished and will not be updated anymore) the best approach is a paid full version + a free demo version.

Last time when my games were removed from the index I waited for more than 60 days. Now the situation has repeated itself - some games were removed from the index on February 16, they still haven't returned, there are no replies from the support for my emails (last request id is 266615). All that I did is just uploaded a new version of APK, because the previous one does not work with very new Android phones. The result is the removing from the index for months. ((

Here, the removal from the index is explained by the alleged fight against malware and spam, but I don't believe it, because they do not block access to "suspicious" games. As result  thesoftware that they suspect is malicious are still available to download via direct links.

Also just browsing through the products on the site will show dozens of outright garbage, but all these products are not removed from the index and are displayed in search results for months.

All that remains is to wait and hope that someday my games will be returned to the index. Now I'm really afraid to make updates to the games page and post updates, because this is guaranteed to lead to removal from the index for at least 2 months.

> What affects this is secret. They will not tell.

So it turns out that itch punishes us, but does not say why. This is very strange. Imagine how a similar situation would look in court: you broke the law, but we will not say which one, and you will still be punished.

If the itch administration gave clear rules, the violation of which leads to blocking, people would not have to create topics like "why did my game disappear from the index" over and over again and guess what exactly they did wrong.

>  if you are not informed about being quarantined or delisted, just ignore it. 

I can't because not appearing in search results reduces sales, and this money is my only income at the moment. An additional problem is the type of content I create - most traffic and promotion sources do not allow advertising 18+ games. Therefore, site search is the main source of buyers for me.

Hello.

I have exactly the same situation - my games disappear from search every time the game page changes. The account was created about 2 years ago, there were no complaints about it (at least itch never informed me about them), there is a link back to my itch page on Patreon, I have been using 2FA for a long time... But none of this matters - today I uploaded an update to one of my games (fixed a bug in the APK) and it immediately disappeared from search.

I understand everything about moderation and malware. But I would like to hear an explanation on the question: why does quarantine NOT affect ALL accounts/games that are updated? I see many games that are updated even several times a day, and they still remain in search. It turns out that these accounts have a privileged/trusted status, right? I would like the site administration to explain how I can get this status too.

I have uploaded a fixed APK. Please confirm it is working good on your device. Thank you.

Hello. Thank you for your message. I will check and fix it soon. 

Black screen, nothing to see... ((

Level 8. what do I need to do with the flowers?

Hi.

I have made several games in Unity and comilated them for WebGL, uploaded them to itch and all them work fine. Compression format can not be a reason of your problem (I use Brotly, it is the best).

For the first, try to use the "Build and Run" feature - Unity will build the project and will run it locally in your browser. If the game will work fine, so the project has been built right way. Next you have to pack it into ZIP without the root folder, so the index.html has to be in the root of archive (it is important!).

Upload that ZIP to the site and all will work good.

I am in the same situation - only one page out of six can be found on the site. And, just like in your case, all these pages were hidden after I updated them.

I have sent two emails to the support service and have not received a response. I have been waiting for my games to be indexed for a month and a half now.

If you look through the threads in this section, you will find several more threads with the same problems. I don't know if this is a coincidence or not, but all these problems concern NSFW games.

Hello.

Now in the dashboard each project has some banners like 'Published' or 'Restricted'. Would be good to add more bannes to show the additional statuses, like 'indexed', 'on moderation', 'quarantined', etc.

Thank you.

Thank you a lot. I hope with your help my games will finally be indexed and returned to search.

I read the rules, there is a text "The response time for different questions may vary, usually we respond within 1-3 days, but it may take longer depending on the type of issue." I sent my first message to support@itch.io on January 7th (ticket ID: 249972) and still have not received any response. Is my "problem" too complex to solve? But in that case, the admin could at least give some kind of response explaining the situation (or my fault, if any), wouldn't that be logical?

> And next time create your own topic, because I almost missed your post.

This topic was created by me, why should I create a new one?

Is there a way to contact with the administration to make the moderation precess faster? The games have been removed from index more than a month ago, I have send two emails to support - no any answers or reaction.  ((

You have to install DXVK to Wine (Vulkan support). Most games on itch uses Unity or Godot. Those games run fine under Wine. More games made with Unreal Engine run good too. 

For me the biggest problem only occurs when trying to run games that use .NET, but this can also be solved by installing the appropriate libraries in Wine.

I'm in the same situation. My games are more than month on moderation. I have sent 2 emails to the support - no any answers. Sad... 

What the error you got? Maybe I will help you.

Thank you too. Your note  helped to fix the problem and it is very important for me.

Have a nice gaming.

Hi.

Thank you for that information, it is very helpful for me.

I have uploaded new version (1.4) of APK, please check it and let me know is it working fine on your device.

If you want to support the game, just send some donation ;-)

As for me, I always look at the rating before buying any product. If I see a low rating, I will think twice before sending money. Yes, a low rating does not affect the visibility of the game, but I am sure it greatly affects the number of sales.

Now itch just allow to enable/disable ratings and reviews. Would be better to add some additional options like:

• Disable ratings and reviews
• Allow ratins and reviews from buyers
• Allow ratins and reviews from all
  

Hello.

The game has been built for Android 5.1 (Lollipop), so your phone must run it without any problems. 

Are you sure that the installation error is related to the compatibility issue? Perhaps you are using some antivirus software and it makes a false detection?

Also you should make sure that you are using the original Android, I cannot guarantee the correct operation of the application on custom (non-standard) firmware.

At the moment, you are the only user who has a problem with the installation. Please make a screenshot of the error and send it to me, I will try to figure it out.

I know about that button, but it not "jump to the eyes". For the first time when I have wanted to make the vote I had spent some time to find it. The widget placed right in the main content wold be more helpful (my oppinion).

I agree with you. But would be better to see the special marks like "Rating: 3.7 from viewers, 4.2 from buyers". It will much helpful for all, as I think.

Also I have a question: how can I get the information about the indexing of my games? How did you take those info?

ok. I will wait and track the situation. Thanks for the fast answer.

They are NSFW games. 

First chart: [link removed]
Second chart: [link removed]

Looks like something wrong with itch after dec 15. I have published my game and had about 1700 views per first days, later the number of viewers goes down and now I have less than 20 viewers per day. Is it a normal situation? As for me it looks very weird.

Maybe it is the "feature" of my new game and nobody likes it, ok. But I have checked my previous game (it has been published more than a year ago) and I see the same situation - after dec 15 the number of viewers goes down dramatically. 

What's happened?

Looks like something wrong with itch. I have published my game and had about 1700 views per first days, later the number of viewers goes down and now I have less than 20 per day. Is it a normal situation? As for me it looks very weird.

Maybe it is the "feature" of my new game and nobody likes it, ok. But I have checked my previous game (it has been published more than a year ago) and I see the same situation - after dec 15 the number of viewers goes down dramatically. 

What's happened?

I would also suggest placing a widget with stars (rate) directly on the game page, since new users may not know that such an option exists since it is "hidden" behind the button.

+100

I have published the android version. 

I have published the android version. 

Thank you for the announcement. Do you have any ideas for the game?

heh, now I even have no time to finish the game I'm working on. So the jams are not for me. At least not for now.

Just turn off the sound ;-)

Thank you a lot! It is very important to me.