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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,972 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
950 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,321 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,160 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,481 views
Hi i was wondering about what are some good ratios... i heard about which one is a good CTR ratio... But what about view...
started by Tenkarider 13 days ago
2 replies
88 views
Every time I've tried to download a game it says "cannot find a suitable file for download" or something similar. I've t...
started by taxcollector1243 13 days ago
2 replies
58 views
Good afternoon, community members. I'd like to buy the game "Indemnity," but I can't use PayPal from my country due to g...
started by ninhito 12 days ago
1 reply
65 views
I'm trying to post a thank-you comment on an asset pack, but my comment hasn't been published. It says "awaiting moderat...
started by denizvarici 12 days ago
5 replies
90 views
Hi! My game got flagged for suspicious behavior, is there any way to remedy this? Or do I just have to wait for addition...
started by Amesa.exe 12 days ago
2 replies
53 views
I uploaded my game 2 days ago and its still not indexed. How long does this usualy take? Its my first game here and I fe...
started by Hero and I Games 13 days ago
2 replies
68 views
I recently updated a game which I originally posted in 2021. Because of it's topic (baroque) it necessary has some publi...
started by Smurjo 16 days ago
7 replies
161 views
In card mode i cant draw card its bug or else?
started by waytootsu1706 13 days ago
1 reply
44 views
Hello. I've been painting in Different Strokes for roughly two years now, and went back yesterday to make a new painting...
started by linity99 13 days ago
2 replies
44 views
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay vi...
started by WarN Games 69 days ago
14 replies
467 views
As far as I can understand, when you create a game and select the "Collected by itch.io" option, itch.io generates tax f...
started by 80HD (a.k.a. $3TH) 13 days ago
1 reply
93 views
After not getting a reply from support for about 4 MONTHS, despite my repeated attempts at contacting them, I ran out of...
started by Tib Averus 14 days ago
8 replies
409 views
My game is not showing up at browse or something help. What should I do? I send a mail but nothing happened...
started by Tinkel Studios 14 days ago
6 replies
116 views
The email address on this account is blocked and I cannot send itch.io support emails. I noticed this issue wasn't menti...
started by AbleistSL 16 days ago
7 replies
297 views
cloudflare keeps looping on me when i search the browser games and pops up when ever i select new search peramaters. I u...
started by rwest69 13 days ago
34 views
No replies yet
Hi. On or between Friday 24th October 11pm (GMT) and Saturday 25th October 4am (GMT) was there any kind of noted server...
started by Chhhrrriiisss 13 days ago
1 reply
43 views
I recently discovered that SubscribeStar can take years to validate accounts. This made me wonder if there are alternati...
started by Pandora Entertainment 20 days ago
3 replies
107 views
Like others, I have NSFW games that were set to free but still haven't been reindexed months later, and since Itch stopp...
started by S3 Digital 18 days ago
18 replies
360 views
Sales goals got reset to $0 somehow? Has this happened to anyone else? Can't seem to find any info about this happening...
started by Bragorn 15 days ago
2 replies
48 views
So I've downloaded a game from the itch.to website and have played it a lot and I recently discovered there was a Itch a...
started by FrenchFryMan 15 days ago
31 views
No replies yet