Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
10k
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,001 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
977 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 58 days ago
1,406 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,359 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,526 views
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay vi...
started by WarN Games 78 days ago
14 replies
484 views
As far as I can understand, when you create a game and select the "Collected by itch.io" option, itch.io generates tax f...
started by 80HD (a.k.a. $3TH) 22 days ago
1 reply
129 views
After not getting a reply from support for about 4 MONTHS, despite my repeated attempts at contacting them, I ran out of...
started by Tib Averus 22 days ago
8 replies
431 views
My game is not showing up at browse or something help. What should I do? I send a mail but nothing happened...
started by Tinkel Studios 23 days ago
6 replies
123 views
cloudflare keeps looping on me when i search the browser games and pops up when ever i select new search peramaters. I u...
started by rwest69 22 days ago
41 views
No replies yet
Hi. On or between Friday 24th October 11pm (GMT) and Saturday 25th October 4am (GMT) was there any kind of noted server...
started by Chhhrrriiisss 22 days ago
1 reply
48 views
I recently discovered that SubscribeStar can take years to validate accounts. This made me wonder if there are alternati...
started by Pandora Entertainment 28 days ago
3 replies
124 views
Like others, I have NSFW games that were set to free but still haven't been reindexed months later, and since Itch stopp...
started by S3 Digital 27 days ago
18 replies
453 views
Sales goals got reset to $0 somehow? Has this happened to anyone else? Can't seem to find any info about this happening...
started by Bragorn 23 days ago
2 replies
53 views
So I've downloaded a game from the itch.to website and have played it a lot and I recently discovered there was a Itch a...
started by FrenchFryMan 23 days ago
33 views
No replies yet
Hi there! I've published our game page almost a year ago without any download. Because of that we were not fitting in th...
started by Wildspell Games 24 days ago
4 replies
201 views
Good morning, I don't understand some things about the Tax Interview. How many days must pass before access to payment i...
started by 8bitmaster2 25 days ago
10 replies
166 views
Hello everyone! Is there a way to Stretch a little vertical games? i have tried the forceWidth option and no matter the...
started by gamaces 23 days ago
24 views
No replies yet
I’ve spent quite a bit of time today trying to upload a new product to itch. Because the site keeps going up and down...
started by AVNSnax 35 days ago
16 replies
681 views
Update: I don't think this is being caused by itch. I think it's something to do with Brave (or my Brave settings) and t...
started by Scott 25 days ago
5 replies
190 views
That would be great thanks!
started by 1ncurable 24 days ago
2 replies
72 views
Like others I have been having problems getting gifs to work as of a few days ago. They just appear as a static image of...
started by Casper Gaming 44 days ago
4 replies
222 views
I am creating a 4-tier "Pay per Play" option for corporate clients. Each tier has a bracket of how many Keys can be purc...
started by Stephanie Angelo 27 days ago
8 replies
346 views
Hey moderators, my game hasn't generated any impressions for days. Could someone please release my game again? I've remo...
started by KittyCreamPuff 60 days ago
10 replies
781 views
it just doesn't, i was trying to download foxo's fun schoolhouse but it didn' let me download it, then i tried bfdi bran...
started by AlteriousDoesProgrammin 25 days ago
6 replies
76 views