I experienced a similar issue with my previous title, Drink 'Em All (Keep Chugging) (https://warn-games.itch.io/keep-chugging). In that instance, I reached out to the community and eventually emailed support, which resolved the problem after a two-month wait. Following that experience, I decided to wait for two months for this project as well, but it seems the issue persists.
I wanted to open this topic to see if there is anything I might have missed before reaching out to support via email directly.
Thanks for the reply! It seems the issue was solved together with the index problem — I don’t get that message anymore. I also tried checking from another PC in incognito mode, and the warning didn’t show up. Thanks again for your help!
It seems my problem is solved — my game is now indexed. I opened this post 55 days ago and sent an email about a month ago, but I didn’t receive any reply. So I’m not sure if the email fixed it, but if you’re having the same issue, the waiting time can be around 2 months.
When I download the game on other accounts or in incognito mode, I don’t get this warning. I’m not sure if the issue is with my game, but I’d like to know why it gets quarantined and what I should do. I read the notice: my file is not password-protected, and I don’t promote it on Discord. Even if I wanted to, I couldn’t, because Discord is banned in my country. I don’t know if the warning is really about my game, but if it is, I’d like to understand the reason and how to fix it.
It’s been 25 days, so I don’t think I should have to wait this long. If my game has any problems or lacks quality for some reason, please give me feedback because I want to update it.
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay video, a title, tags, and other details, but it still isn’t indexed.
Even if there’s a reason why my game isn’t showing up, I’d like to know it and fix it.
