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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 33 days ago
1,101 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
902 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,754 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,377 views
About 20 days ago, I disabled comments on my game's page because of spam. After that, my game disappeared from the index...
started by Phone Behind Bars 16 days ago
2 replies
313 views
I recently discovered that SubscribeStar can take years to validate accounts. This made me wonder if there are alternati...
started by Pandora Entertainment 3 days ago
27 views
No replies yet
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 26 days ago
12 replies
312 views
Since my game was indexed, it has never appeared in the Most Recent tab. Logically, it should have, since I did everythi...
started by Skinny Rat Studio 4 days ago
6 replies
87 views
Hi, Yesterday I posted a Devlog → “Major Update or Launch” for my game Five Night At Kiknksdom. In Sept 7 I got a...
started by FNAKCreator 4 days ago
1 reply
284 views
Hello Why game like this exist? https://valdyrealmgames.itch.io/super-plaskacz This game insults a real person; sure, th...
started by Hikaru007 15 days ago
2 replies
275 views
I, like many, have a bajillion games in my library. So many of them I haven't played yet, but then I go looking for some...
started by ukefromtheyukon 4 days ago
30 views
No replies yet
It hasn't been working for MONTHS. What kind of shoddy operation are you guys running?? https://itch.io/games/on-sale Wh...
started by PopDoggy 5 days ago
6 replies
100 views
i’ve been unable to load the sales page on any device— i’ve tried my mac and iphone, as well as pc, doesn’t load...
started by kronosatemykids 32 days ago
10 replies
416 views
Hi everyone! I’m a 3D Environment Artist and I’ve been wanting to create my own 2D platformer with RPG elements and...
started by carsoter 5 days ago
36 views
No replies yet
I want to make my game prototypes publicly available to get feedback as I go along. Because its a "raw" prototype, then...
started by Flanjinn 5 days ago
2 replies
100 views
I'm having trouble with a new game upload; it's failed every time for the past few days. Can an admin please investigate...
started by ekkong1 5 days ago
1 reply
63 views
I’ve spent quite a bit of time today trying to upload a new product to itch. Because the site keeps going up and down...
started by AVNSnax 9 days ago
15 replies
384 views
Hi, what is the difference between 'views' and 7D impressions? Upon hovering mouse on the 7D impressions it says as foll...
started by Roomah Gaming Feb 27, 2021
6 replies
7,933 views
I've mentioned this before, where I had updated my game, but it wasn't showing up in the "Recent" tab. The answer I was...
started by Honey Queen Studios 6 days ago
7 replies
185 views
Unfortunately, it seems that nothing has really changed about these complaints. When we published our game, we faced the...
started by Lust And Roll 9 days ago
8 replies
239 views
Are these days now the end of itch.io? Is itch.io dying now and in two weeks offline forever?!?! I need itch.io, it is v...
started by Bardon 6 days ago
3 replies
121 views
Hello, it seems that my game had been de-indexed after releasing an update and updating my game page . For additional in...
started by CodeofDusk 10 days ago
3 replies
220 views
I'm customizing my game's homepage and uploaded a small GIF as background, like on the old web. Sadly enough, it's stati...
started by Kobe Geens 7 days ago
1 reply
59 views
So when I try and look for games in any category, it just sets it's "verifying that I'm human" but it does it forever. P...
started by TheBigDominator 7 days ago
3 replies
159 views