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Game de-indexed after updating

A topic by CodeofDusk created 2 days ago Views: 92 Replies: 2
Viewing posts 1 to 2

Hello, it seems that my game had been de-indexed after releasing an update and updating my game page

For additional information, my game had already been published for at least 2 months, and had no issues with indexing prior to the initial processing time upon the first week of my game's first release. 

I first realized my game was de-indexed when I noticed that my 7d impressions and CTR suddenly disappeared, and I was curious, and tried searching both my game's exact title, and using the tags I had on my game - to my discovery that my game's no longer showing up as it used to show up previously a couple minutes prior my update. I don't think it had to do with my game having too low 7d or visits as it was highly active with at least around 40k 7d impressions, and around 5%+ CTR before it got de-indexed. I waited for a day to see and confirm additionally, and yeah my daily view and downloads significantly decreased because of it. Should I contact itch.io's email support for this or wait a few more days? It's only been 24 hours since this issue. This is the first time this happened to me upon updating my game's page.

Also I double checked my project's settings, there's nothing wrong with it, I did not change any visibility or restrict any downloads or payments, while abiding with the guidelines of the tags.

Finaly got re-indexed,i'm not sure if it's a coincidence, but thanks if it's not

(+2)

Considering the staff doesn't read the forum, it's almost certainly a coincidence.

Just so you know, every time you update your game or page, Itch's algorithm may put your page on the manual review list.

The criteria the algorithm follows is secret, but it doesn't mean you've done anything wrong, just that the algorithm determined a manual review is necessary.

The problem is that manual review depends on how busy the staff is. It's expected to take a few hours or a couple of days, but I've read of several cases where it takes weeks.

Usually, there's not much you can do except wait a few days for the process to run its course and for someone on staff to review your game.