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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,354 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 34 days ago
5 replies
2,259 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
585 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,972 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,838 views
The “No AI” tag is reassuring. I hesitate to use it because greedy, grabby programmer types go after work that’s e...
started by Fals Fiction 26 days ago
19 replies
369 views
Hello, I've created a new account and uploaded my NSFW game . This is a game that was previously live on itch under an o...
started by TSG Interactive 25 days ago
2 replies
113 views
Hi there! I was cleaning out my computer when I found a folder called "Downloads." Inside were more folders with names l...
started by freckledcryptid 26 days ago
52 views
No replies yet
Didnt get a email with activation key, Their discord is invalid Website is down How the heck do I activate the game I ju...
started by DaDohvi 27 days ago
5 replies
104 views
If I made a pacman style game, but did not use any graphic's ie.. like pacman, or the ghosts, and even though i remade t...
started by twoturkeyneckgames 28 days ago
4 replies
123 views
I am an aspiring hobbyist game developer who has yet to break ground on their first project, so this is all very specula...
started by Wormcoil 28 days ago
3 replies
151 views
I uploaded a couple of “games” on my page under restricted (with password) visiblity, and discovered the comments se...
started by Dinir Nertan 28 days ago
60 views
No replies yet
I was going to buy the Ukrainian Hospital bundle, but the only payment method available is PayPal. I do not have a PayPa...
started by Cocaine Owlbear 28 days ago
4 replies
170 views
What are the official guidelines (if there are any, I couldn't find anything in the FAQs) on accounts with paid content...
started by phima 29 days ago
53 views
No replies yet
Hey! I'm testing out an idea of selling some physical assets through the reward system ( Exclusive content & Rewards - i...
started by Penusbmic 30 days ago
41 views
No replies yet
I bought https://pablogamedev.itch.io/free-isometric-ature-voxel-enviromen This looks like as if it is including the 3d...
started by Blu3Bug 30 days ago
2 replies
143 views
From what I understand from the documentation, "all current sales are listed on the itch.io sales page." I'm currently r...
started by unTied Games 31 days ago
5 replies
140 views
Hello, I am currently participating in a game jam called Pixel Jam 2025. The voting period already ended and some of the...
started by Ulqui0rra 30 days ago
1 reply
122 views
I don't have an antivirus on my computer, and I have a stable internet connection, but I can't log in to itch because I...
started by crowik 30 days ago
43 views
No replies yet
Hello, I'm having a problem when deploying my game: The tool that I'm trying to deplou on itch.io contains an `<iframe>`...
started by haroldo-ok 45 days ago
4 replies
174 views
Hi, I’ve noticed that none of the games I publish on itch.io show up in search results, no matter what tags or descrip...
started by Jofra 41 days ago
10 replies
255 views
Hey all. I sent in a ticket about this when it happened (May 10th), but no response. Not sure if that's a normal timelin...
started by stoat 30 days ago
3 replies
96 views
I can't install some of the games I've added to my collections. When clicking the install button I get an error messge s...
started by DarthSith 31 days ago
2 replies
103 views
Hi everyone, I’m currently working on a personal project involving a game recommendation system, and I’m hoping to u...
started by YUART Apr 08, 2025
16 replies
1,120 views
I left a review on one of the games, it told me that the review should be checked by moderators, I ended up playing anot...
started by sh0maa 31 days ago
56 views
No replies yet