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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,420 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 40 days ago Last page
14 replies
2,745 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
610 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,059 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,922 views
Heyla! So I made a game for the virtual platform called Second Life. I want to make people aware that the game exists an...
started by Opalin Hubay Pickens 21 days ago
2 replies
65 views
Hello. We organized small internal game jam in our company - https://itch.io/jam/ratjam-2025 (Unlisted) and after voting...
started by hubacekjakub 21 days ago
3 replies
75 views
I made this game: https://tekkerskillet.itch.io/bonk-game Some people are loading it up and finding random images like c...
started by TekkerSkillet 23 days ago
1 reply
54 views
Hello, this looks like a new feature "Claim Steam Key, Please sign in with your Steam account to continue." Previously I...
started by assemblybloc 22 days ago
32 views
No replies yet
My game ' Teddy Tragedy by Redwolf Studios. ' has been quarantined, but i have not evaded any of the guidelines, please...
started by Redwolf Studios. 22 days ago
9 replies
119 views
My model so far has been to release the censored version of my game for free, and the explicit version for $2 while in a...
started by AbyzouDev 22 days ago
4 replies
95 views
Hi the title sums it up, any recommendations? Retro style preferred.
started by CristianoTheHumanitarian 22 days ago
31 views
No replies yet
My project ( https://ksenik.itch.io/the-wild-within ) was posted two days ago and still not indexed. I've read the FAQ a...
started by ksenik 22 days ago
3 replies
80 views
I published my game, public access, no restrictions, I specified the necessary tags. But it is not in the search and it...
started by Dreadlure 22 days ago
3 replies
90 views
My click through rate starts off at ~3%, drops to ~1% during the download/view peak and goes back up to ~3.5% after a co...
started by DaFluffyPotato Aug 16, 2018
7 replies
14,167 views
Hello all, First off, allow us to introduce ourselves. Drop Bear Studios Community is a hub that has many jammers and ga...
started by DropBearStudiosCommunity 39 days ago
2 replies
112 views
The problem started in January and it's already July. My account is still under constant quarantine. Any small modificat...
started by Capky Games 25 days ago
2 replies
98 views
Hello everyone, I'm a RPG Maker plugin creator and for those who don't know, a plugin in RPG Maker is a single JavaScrip...
started by Aerosys 25 days ago
3 replies
76 views
I'm having trouble getting the Itch app to connect to the internet, despite my Chromebook itself being connected. I trie...
started by Melontree 25 days ago
64 views
No replies yet
Howdy! I've made a handful of games now and hosted them online using itch.io and I have just recently run into a problem...
started by Conquest Works Development Team 27 days ago
1 reply
72 views
how do I create text, that is when clicked on, reveals more text on the game page?
started by Raspberry 25 days ago
2 replies
47 views
Hello, I recently joined icth.io and I am preparing to become an NSFW creator. I have a few questions before starting my...
started by Pushcat 26 days ago
5 replies
912 views
*Views: 65* Who watches my unreleased draft devlogs? (check pinned photo)
started by bigWater6464 26 days ago
29 views
No replies yet
So basically this. I initially told it to not make my game searchable because it is in a super early state and I wanted...
started by Scary le Poo 27 days ago
1 reply
68 views
Hey there ! I tried to find some similar issue but I didn't find any solution yet, so I'm sharing my problem : I recentl...
started by lyamgtt 28 days ago
1 reply
57 views