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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,500 topics · Next page · Previous page · First page
Topic
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Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 50 days ago Last page
23 replies
3,792 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
632 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,498 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,988 views
HI, I've waited for about a week now after my game got flagged, I contacted support and was assured that it might be a f...
started by Redwolf Studios. 28 days ago
5 replies
106 views
I'm not sure why it's happening but for some reason when I fullscreen a Unity game on here and click the whole screen ge...
started by Bubbon 62 days ago
5 replies
248 views
Hello, is there any way to get an RSS feed of https://itch.io/my-feed ? -Jeff
started by jeffbernstein 30 days ago
1 reply
65 views
I just checked my dashboard and noticed that one of my pieces, the original version of The Wifwolves of the Plains Pack...
started by The Shadow Zone 28 days ago
4 replies
118 views
Today, I tried uploading a new book and attempted to add screen shots in Firefox. When I first uploaded some of them, th...
started by The Shadow Zone 40 days ago
3 replies
104 views
Hi, I've set the preferred payment type "Collect by itch and pay later" and I remember reading itch is doing this for a...
started by Melany Xin 29 days ago
4 replies
133 views
I am a game developer from China selling R18 gay-themed games on itch.io. I currently transfer my itch.io revenue to Pay...
started by baisezhao 29 days ago
89 views
No replies yet
I bought some games that after a while regret buying because they where not enjoyable and I won't stop getting recommend...
started by Dodoman20 29 days ago
1 reply
55 views
Gentlemen, my latest story (and not only that one) seems to have been blacked out because I can't find it even by typing...
started by Lonely-Visual 30 days ago
4 replies
54 views
Hi there, I've read all the rules and the FAQ, so I understand the most likely scenario. I made a change in my games pag...
started by Void Mammoth 30 days ago
2 replies
74 views
Здравствуйте, почему забанили мой аккаунт, вроде бы не писала нич...
started by Evamoon1 30 days ago
30 views
No replies yet
Hey! I'm making a game jam, and I was wondering if I can give the jam page a custom favicon. I have custom css for the j...
started by RetroFlock 30 days ago
46 views
No replies yet
Some of the interface text elements show up as just placeholder 3 dots "..." preventing me from editing the project. Scr...
started by Jacqueling 31 days ago
2 replies
68 views
I tried pushing a new build to window-beta channel. The status has been on 'processing' for hours. I tried pushing to a...
started by Tristan559 31 days ago
1 reply
41 views
Hye everyone, As asked in the title, I would like to buy an element from a bundle to see what it is worth. If I do this...
started by megablast2 30 days ago
2 replies
91 views
I'm trying to upload a game but some of the options are just dots instead of the regular text ^ this is what it looks li...
started by BaglMan 31 days ago
5 replies
108 views
I published my first ever game on Itch Io on 25th June, 2025 Info on the game: Locked Together It is a solo adventure an...
started by LightAxis 31 days ago
6 replies
107 views
I have “Automatically start on page load” enabled on all of my uploaded projects. But all of them still has the “R...
started by QuietGodot 31 days ago
3 replies
113 views
Hey folks! I’m working on an app/game idea that’s kind of like a digital companion — someone who keeps you company...
started by Devon 31 days ago
25 views
No replies yet
Hey, when I give out gifted Patreon tiers the user can't get a key from Itch. The error message says "We had some troubl...
started by Session Syndicate 31 days ago
52 views
No replies yet