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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,507 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 52 days ago Last page
25 replies
4,039 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
636 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,566 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,996 views
There’s been a handful of reports of a FEW games/content being outright removed, and people’s access to the files th...
started by devbi1183 15 days ago
3 replies
414 views
hello today I'm writing to you about a problem I've been experiencing for a few days with my app. A few days ago, I mana...
started by Bloody_Marie 24 days ago
1 reply
44 views
Hi, I published my game ( https://dzej.itch.io/curse-of-the-cursor ) more than a week ago. I checked the requirements an...
started by dzej 24 days ago
58 views
No replies yet
Hello there, I recieved an email by itch support to fix AI tags properly . I saw the email a week later and fix the the...
started by Dana's Demons 24 days ago
64 views
No replies yet
hello. i published my game on 7/16/2025 however it has not yet been indexed. it has received a number of downloads and r...
started by deaddeaddeath 24 days ago
46 views
No replies yet
Hello! Last week, on July 6th, I released a game, but as of today it still hasn't been indexed. I have a ticket...
started by Love's Heart 25 days ago
2 replies
75 views
Hello! I didn't find any information about this topic, so I'm asking here. Can I upload a game on itch that uses multipl...
started by brishao 25 days ago
2 replies
90 views
3 years ago I bought a game for $10, now the same game has a free older version and a $25 current version. This site eve...
started by Tsunogami 25 days ago
1 reply
74 views
hello! I've made an Assetpack and I'm wondering how to improve my CTR. According to google, a good CTR should atleast be...
started by AddinSachen 25 days ago
1 reply
76 views
Hello there, Throwing my hat into the ring of "My game hasn't been indexed yet!", as it's approaching 2 months since I p...
started by The Function Creep 26 days ago
4 replies
110 views
Ticket ID: 289584 I recently changed this account's username so that I can use the old username for new account. Unfortu...
started by Deleted Account 26 days ago
44 views
No replies yet
Hi itch.io community, My name is Christian, and I’m the admin of the Level Up Game Jam 2025 . I’ve already emailed i...
started by Level Up (Game Dev Hub) 26 days ago
50 views
No replies yet
Are there any common mistakes people make? Also, what choice do you pick for the following options upon release using Fa...
started by Fancade Dude 27 days ago
44 views
No replies yet
Hey everyone, I’m a developer and have been publishing my game on Itch.io for a while now. With each major update, I i...
started by FluffyStudio 30 days ago
19 replies
525 views
Questioni need help
so on itchio i have 2 accs the first one is gevandrac_Blockman GO and the other Negative_Gevandrac. so Negative_Gevandra...
started by gevandrac 27 days ago
47 views
No replies yet
I'm considering removing my game from itch, but I SERIOUSLY do not want to screw any of my customers over.
started by SODABYTES 28 days ago
2 replies
83 views
I have posted a game on the site that runs in the browser, but there is no way to download it (that's what I wanted). Th...
started by 63bit Games 27 days ago
3 replies
76 views
Hello. My family wants to see the games I'm making, but I don't want to show them my main account for privacy reasons. W...
started by Dice 28 days ago
2 replies
98 views
Can someone explain why people can't download my 3d truck? It's my first time uploading here and I can't understand what...
started by mariaangelova1378 28 days ago
2 replies
60 views
Usually around this time there'd be a notification in our dashboard allowing us to pre set sale dates for the ItchIo sum...
started by Netherzapdos 28 days ago
40 views
No replies yet