Hi itch.io community,

My name is Christian, and I’m the admin of the Level Up Game Jam 2025.

I’ve already emailed itch.io support and I’m currently waiting for a response, but in the meantime, I wanted to ask if any other jam hosts have experienced something similar or might know a solution.

The jam is properly set to Ranked, and the voting settings are as follows:

• Who can vote: Submitters & Contributors

• Rating queue: Enabled for all voters

• Rating queue size: 5 games

• Rating queue unlock size: 2 ratings required

Despite these settings, I’ve tested it myself (with several participants and their added contributors), and none of them see the rating queue system. Instead, they’re taken directly to the full list of jam entries and can rate any game freely—without going through the randomized 5-game queue as expected.

I’ve refreshed pages, double-checked the settings, and confirmed this behavior across multiple accounts.

This is really concerning because the voting period has already started, and I want to ensure every game has a fair shot at getting played and rated. Without the queue system, many games risk going unnoticed due to lower visibility.

Has anyone else run into this issue? Is there something I might be missing?

I’d really appreciate any insights or suggestions 🙏

Thanks in advance!