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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,970 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
949 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,316 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,152 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,472 views
I published a game demo called Dungeon Slayer on 15/Feb/2019. After the game is published, I can easily find it a couple...
started by LeeT Game Feb 24, 2019
3 replies
969 views
I know you can browse by tag but the results are hardly complete. Can we maybe have a search category for libre/open sou...
started by SoMinimalItsCriminal Jan 31, 2018
3 replies
554 views
We had some trouble connecting your account code must be provided state must be provided
started by GGAeo Feb 23, 2019
237 views
No replies yet
I created a game with my account called Undead Force some time ago and now I need to move it to a team account called Or...
started by Deleted Account Feb 15, 2019
1 reply
309 views
If a jam owner didn't submit a game they can't rate games, but anyone that is added as a judge can. So now I need to cre...
started by CodeMyst Feb 23, 2019
279 views
No replies yet
(I hope i posted this in the right area of the forum, if not please advise and move so i know in future, as i dont often...
started by DragonWolf5589 Feb 20, 2019
2 replies
1,419 views
Hi! I and my friends would like to join a game jam soon (specifically the Extra Credits Game Jam #3), but this is our fi...
started by Phobez Feb 21, 2019
3 replies
999 views
Hey guys, Im pretty new to this community, I have been trying to figure out how to upload games thats I made in the game...
started by JK's Gamedev Feb 21, 2019
1 reply
392 views
Hello friends, I was just wondering (after posting my game on the featured request part of this forum) how or what is re...
started by yassirr Feb 18, 2019
2 replies
945 views
Right now it doesn't seem possible to browse collections. I think it would be one of the best ways to find great new gam...
started by Xavier Ekkel Dec 24, 2017
2 replies
568 views
Yeah, Does it support it? I can't find any info about this topic. I live in a developing country, so these USD prices ar...
started by Jooji Feb 14, 2019
1 reply
2,420 views
I was wondering whether using Google Analytics on itch is allowed by GDPR. I think Itch wouldn't offer it if it's not le...
started by Tjoeker Feb 14, 2019
9 replies
1,180 views
I want to buy a bundle, but I already bought (and own now) a paid game in the bundle before. What will happen to that ga...
started by Kannushi Link Feb 14, 2019
1 reply
1,213 views
I have three projects on itch.io and only the people I show the links to can find them. If I search for it in the itch.i...
started by turbotapez Aug 22, 2016
15 replies
3,722 views
Hi, Is it appropriate use of this site to only sell a product that is only a Steam Key? By this I mean, there would be n...
started by LorenLemcke Dec 04, 2017
18 replies
6,238 views
Hi, I run a tuition company and use games as a way for students to have fun. At the moment I use Flash games to run via...
started by sarahhayton Feb 13, 2019
2 replies
325 views
I wonder if we can and if we can't what are the cinsequences? They will just cancelled the game or we will need to pay ?
started by ConquerantDani Feb 10, 2019
4 replies
6,090 views
Hi, I have a question, I looked around but can't find an answer (even if I'm pretty sure it's a common question). User b...
started by Winter Wolves Jan 06, 2019
2 replies
775 views
Hi, my name is Trent, I've used itch.io for a long time first making indie games and now as a platform to distribute sup...
started by Miscast Feb 11, 2019
3 replies
376 views
I do a application in the Partner in 20 days and nothing of response.. waiting for this
started by SHEEP Feb 11, 2019
2 replies
362 views