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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
643 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
839 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,173 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,268 views
am i the only one this is happening too? seems like none of the games i check have a related games button option anymore...
started by bloodlifa Mar 03, 2020
304 views
No replies yet
The game we launched on Saturday wasn't indexed by now. We also read and followed https://itch.io/docs/creators/getting-...
started by Aedian Glair Mar 02, 2020
4 replies
278 views
Hello, I can't sign into my account. I tried to reset the password TWO DAYS AGO, MULTIPLE TIMES, and today, MULTIPLE TIM...
started by Deleted Account Mar 02, 2020
1 reply
1,960 views
Hello, I read the docs https://itch.io/docs/creators/getting-indexed and still have a question. I published a demo 4 yea...
started by LetiGame Mar 02, 2020
231 views
No replies yet
Is it possible to disable some of the dashboard notifications? Specifically, I would like to disable notifications about...
started by Keiwan Feb 23, 2020
1 reply
601 views
I tried almost all tags that comes to my mind: <table cellspacing="0" cellpadding="0" style="width:100%; text-align:righ...
started by paweljarosz Feb 29, 2020
1 reply
398 views
I purchased a game but accidentally linked it to the wrong account. Is there a way to change which account a purchase is...
started by kevinzhou Feb 29, 2020
1 reply
779 views
Hello, I am from India. I completed tax interview in itch.io site and it says 15% with holding tax. My doubt is that, do...
started by raviteja Feb 26, 2020
2 replies
289 views
Firstly, when I originally added my game, it seemed to automatically install the redistributable for C++ 2017, without a...
started by SPECIAL MAGIC GAMES LLC Nov 20, 2019
1 reply
818 views
I builded my game in WebGL, Ziped my files and uploaded them into my proyect in itch.io, but i can't figure out why its...
started by El Deivid Feb 24, 2020
4 replies
1,913 views
Hi, I have an HTML5 project and would like it to start loading/playing when users first visit the project page. While th...
started by info.jica.ccprj Feb 16, 2020
1 reply
1,172 views
Hi, I purchased Democratic Socialism Simulator and I want to run it through the itch.io app, is there a way to do that?...
started by Setari Feb 23, 2020
1 reply
413 views
Yeah, it just dosen't appears, wich is kinda weird, is this normal or not?
started by SuperLeaf 1995 Feb 22, 2020
2 replies
277 views
I cant play any of the games with my chromebook,,, i don't know if its me or the computer :(
started by Ares.Cult Feb 22, 2020
1 reply
1,536 views
Hello! I submitted a support email (#41028) asking for CSS customization access about five days ago but haven't received...
started by IcyValet Feb 21, 2020
316 views
No replies yet
Hello, I published a game on itch.io a long time ago, but so far I cannot search for my game. I plan to upload more ga...
started by Chesstar Studios Feb 19, 2020
5 replies
788 views
I'm trying to upload images on my profile and screenshots for my game. The files are under 3 MB and I'm supposed to rele...
started by Carillon Nightmares Jan 29, 2020
4 replies
692 views
Whenever I try to run a web game on itch, it doesn't load, saying that it took too long to respond. This happens with ev...
started by Jesscapade Feb 20, 2020
1 reply
772 views
I've got a small game that was working fine until I updated it. Now I'm getting this incorrect error that says I have...
started by lilgreenland Feb 20, 2020
3 replies
322 views
I downloaded the itch.io installer. Will not execute. Running Ubuntu 19.10 and I also have Wine installed. Have tried th...
started by EMorris71 Feb 19, 2020
171 views
No replies yet