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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
675 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,211 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
i have had money i wanted to get from itch.io payout, that was long time ago, now i got my payoneer a week ago and verfi...
started by Combo Bomb Games 27 days ago
4 replies
156 views
Sorry for asking this but I was trying to contact support, basically to request access to custom CSS, and uh Gmail says...
started by muramasa 27 days ago
5 replies
196 views
Good afternoon, Yesterday I uploaded it about 4 times trying to make the web build work since I couldn’t get it runnin...
started by Cuckchair 31 days ago
3 replies
225 views
I am currently developing a survival game called Beastbound, a game where you are a monster being hunted down by humans...
started by Master Sak 28 days ago
3 replies
160 views
Good day. I've been making games on itch for well over 3 years, with some of my projects having been featured on the pop...
started by Miki 28 days ago
2 replies
190 views
I was just charged twice for the a bundle . Support emails come back as undeliverable . Please reverse one of the charge...
started by Webdimension 27 days ago
1 reply
95 views
Hello! I've already asked this question but only got answered with "Wait a bit more". It's been a very long time since t...
started by RestartTeam 28 days ago
1 reply
132 views
Hi! I know it is against the rules to create a topic for this in the community, but some kind of “warning” has been...
started by HarshNarayanJha 72 days ago
23 replies
1,004 views
Hey, grandparents, you're stuck in the Stone Age. Let me log in with Google and Gmail. Don't you see I'm too lazy to typ...
started by jdpa 28 days ago
55 views
No replies yet
Hi! I just want to ask when a project is usually indexed? I've uploaded my first project here 2 weeks ago, a comic title...
started by kyubi-pixels 28 days ago
1 reply
124 views
So I have been waiting for like a two weeks now and my game still not being indexed. I suspect that it has been flagged...
started by PolishBro 28 days ago
1 reply
101 views
I've had this game on every phone I've used for the past 10 years. It's a great 5 to 10 minute time waster. Car ride, do...
started by iofhua 29 days ago
6 replies
192 views
I have 3 games and they no longer show up in any searches. This includes searching by the games' names or any of the tag...
started by themistressmatrix 28 days ago
1 reply
104 views
Created a payout on Jan 31, 2025, and its already September. Its a small amount since Im just doing Itch for fun. But I...
started by CamkoalatiXD 28 days ago
1 reply
129 views
Hello, I wanted to ask about deindexing times. I set my game to free the day the announcements about NSFW games being re...
started by mala 28 days ago
2 replies
180 views
Hello, I've released my new NSFW project on itch (set to free/no payments accepted), and it got decent traffic from my c...
1 reply
124 views
i know it takes time pretty sure I have read all of the "getting indexed" article and I think I qualify. Its been weeks...
started by Caramalgames 29 days ago
1 reply
103 views
ı cant open the game beacuse of this problem
started by memef 33 days ago
7 replies
266 views
First hello and thanks. I'm a little new around here and I'm wondering if this experience has happened to you as it did...
started by Jbgame99 30 days ago
1 reply
135 views
I'm pretty sure I have read all of the "getting indexed" article and I think I qualify. I published my game yesterday an...
started by Lady Lyris 31 days ago
2 replies
148 views