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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,788 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
695 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,232 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
Lots of people I follow get bumps when they do a major update, they get to the top as newest. I did an update and got no...
started by The Neuronaut 32 days ago
4 replies
184 views
Even after more than 24 hours, searching for "Gong Go Girl Demo" doesn't bring up the game. Did I do something wrong?
started by amgr930 32 days ago
1 reply
79 views
My free NSFW game isn't indexed still after a month. It does not accept donations, I'm sure. It has had that option chec...
started by Solomon Vice 32 days ago
73 views
No replies yet
I have a free version of a NSFW game available, and would like to release a paid version on itch. It'll not be indexed...
started by ragtorstone 39 days ago
3 replies
493 views
Hi! I accidently clicked on the remove submission button and approved it. I was doing several thing at a time in a rush...
started by Ilya Shevelev 32 days ago
2 replies
93 views
I've been working on a game for the past few years, mostly for fun, but I recently thought it would be a good idea to up...
started by jibanyanc 32 days ago
2 replies
77 views
Hello dear itch.io team. Could you give us any updates on the recent matters about payment processors and NSFW ban and s...
started by Dana's Demons 32 days ago
74 views
No replies yet
Ive updated my game but it doesn't appear in the submission feed, wondering why that is? see - https://itch.io/jam/feedb...
started by luckyape 32 days ago
53 views
No replies yet
For some reasons, i'd received a warning for account and after writing a comment, window with text is appearing where st...
started by Queeflex 34 days ago
6 replies
189 views
Hello everyone, I’d like to ask if there are any plans for a native Apple Silicon (arm64) version of the Itch.io deskt...
started by Tega Idogun 33 days ago
50 views
No replies yet
What it says on the tin, I only get this: {"error":"access_denied","error_description":"Please verify your email address...
started by AnthemAnatheme 36 days ago
2 replies
305 views
I made a support request for this issue as well: 306585 In the past I'd get comments on my game with sketchy "download h...
started by Studio Interlude 34 days ago
3 replies
157 views
i have been working on this game for a long time when i published it never got that big am i unlucky?all my games in pas...
started by Arc-NEO 33 days ago
38 views
No replies yet
Soooooo when I try to download a game from the Itch.io app, it keeps saying "An error occured during installation local...
started by Temmieflake1225 34 days ago
57 views
No replies yet
So one of my friends brought this thread https://itch.io/t/5149036/reindexing-adult-nsfw-content to my attention but see...
started by KingSleepyz 34 days ago
2 replies
129 views
Hello itch.io team / moderators, My itch.io username: Addi.v Email: adiiv.607006@gmail.com "My ticket ID is #305344, ple...
started by Adii.v 37 days ago
7 replies
225 views
"My game isn't showing up in search." "I've uploaded the file and set it to public, but no matter how much I search, the...
started by amgr930 34 days ago
1 reply
85 views
A game I played had an engine update that removed support for OpenGL 2.0 (I have an ancient PC), causing it to crash whe...
started by Asan1c 34 days ago
1 reply
87 views
Hello, I would like to access the Goal data of my game and be able to display them inside the game. Is it possible? If y...
started by Biim_Games 34 days ago
42 views
No replies yet
Hi everyone, I’m Escape Pixel and I’ve recently uploaded two new game asset projects: https://escape-pixel.itch.io/s...
started by escape-pixel 35 days ago
3 replies
132 views