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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
593 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
832 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,104 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,251 views
Hello, My game was launched 4 weeks ago, but it still has not been indexed on itch.io. I already contacted support by em...
started by umeseed 33 days ago
1 reply
159 views
Пишет соединение сброшено html-classic.itch.zone . и при проверке сервера не...
started by Nubras 43 days ago
14 replies
2,292 views
Hi Itch mods, I'm talking about the filesize limit once the browser-playable game is uploaded, previewed, and your syste...
started by Studio Paper Waifu 34 days ago
2 replies
150 views
A few days ago, the website has stopped working for most users in Pakistan (Both Chrome and Firefox). I encountered this...
started by Variable 56 days ago
7 replies
313 views
My first game, "Gaia AI Clicker," performed well and appeared in the "new & popular" section shortly after release. Howe...
started by Zyrean 35 days ago
2 replies
169 views
Hello. My 2 payouts with paypal are stuck in limbo. One is at 30 days now, the other at over 10 days. Asked the support...
started by MiaQc 36 days ago
1 reply
132 views
Hey, sorry if it’s the wrong category, but I’ve been trying to submerge myself in online communities about game deve...
started by sixtyfouroftheclock 37 days ago
3 replies
184 views
I was downloading some games, and when I came back for others hours later, suddenly after pressing the download button...
started by Ofihombre 38 days ago
4 replies
326 views
irl i found the reason for it in the execution order when itch auto starts it actually t he auto start is set up to the...
started by AZ_king_creator_0912 36 days ago
44 views
No replies yet
I've a developed a tool Tabby Context for customizing the context menus in Unity which I've published in the asset store...
started by tabby-studios 37 days ago
1 reply
77 views
Just spotted a newly created account posting a suspicious link to a supposed "last update" in many games' comments. It s...
started by moni 37 days ago
1 reply
101 views
While I was trying to set up butler, I ran into this issue of butler not being recognized as a command while trying to r...
started by Hoiby 38 days ago
2 replies
101 views
I'm new to linux so i don't really know how to install things on the pi. Here's what the code I used: cd Downloads chmod...
started by AxleIsSleepy 38 days ago
1 reply
79 views
Hello, I recently published my game on itch.io. The game is set to Public & Listed , but it does not appear when I searc...
started by C0rn_Soup 38 days ago
2 replies
110 views
It was marked as spam, even though I never posted spam by the website's definition. Itch.io staff isn't replying to my e...
started by Doree Dorkfishie 38 days ago
1 reply
89 views
someone here does know how to manage many collections? i mean - to have one page with all collections and moving items b...
started by hacknorris 38 days ago
61 views
No replies yet
I don't know why, I am now in Chinese mainland, where several brands of mobile phones can't open itch with their own bro...
started by PaytonZ 38 days ago
1 reply
123 views
I have 3 visual novels on itch.io, all of which are SFW. One was mistakenly put as NSFW automatically, because it had a...
started by ukigumosama 68 days ago
7 replies
774 views
Hello itch administrators, this platform is very good, I am also creating some games here, but when I was replying to so...
started by furau 40 days ago
6 replies
161 views
https://indieinox.itch.io/pokemon-snap the comment has since been deleted, but the game looks pretty sketchy. The other...
started by DJ Saint-Hubert 39 days ago
2 replies
91 views