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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
520 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
826 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,045 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
Ice installed and in red above says i need to go on my phone app to enable developer mode i tried and it wants me to joi...
started by Cujo900 Mar 18, 2025
1 reply
94 views
I am in the second round of a game jam (20 hours left). I have been exporting and uploading my game from Construct 3 as...
started by MessMess Feb 13, 2025
14 replies
1,736 views
In September of last year, I filled out the tax interview, but only initiated my first pay out in January. February 3rd...
started by earacorn Feb 26, 2025
5 replies
410 views
Okay, so one of the games I'm making has some mature themes it discusses like domestic/sexual abuse, so I labelled it NS...
started by IslandWind Mar 17, 2025
2 replies
905 views
Hello to the itch.io support team, I'm contacting you regarding a payment request that I'd like to cancel. I recently in...
started by Kendrick ML Mar 17, 2025
2 replies
259 views
Hello, With two other people, we organized a game jam over the weekend and used the ranking system. Unfortunately, 11 ho...
started by Annabess Mar 17, 2025
1 reply
85 views
I'm currently waiting on three different payouts. I've gotten used to wait for at least a month for the money to arrive...
started by Peach Punch! Games Mar 16, 2025
1 reply
160 views
Hey guys, it's been two weeks since my first game, Last Camp was released. I already fulfilled all of the quality guides...
started by LazyYeou Mar 12, 2025
3 replies
313 views
This has been tripping me up for months now, and I finally decided to look into it... Nearly every time I type a long se...
started by Autumn Rivers Mar 05, 2025
4 replies
250 views
We need it back '-'
started by Deleted Account Mar 15, 2025
3 replies
155 views
I work with a small book publisher and I suggested some book themed games. So there'd be a game with artwork from the bo...
started by SCL Games Mar 14, 2025
3 replies
224 views
Hey, is this an issue with firefox or something? Because, as mentioned above, it's seems that i'm unable to play certain...
started by Dr. Gairyuki Mar 14, 2025
7 replies
422 views
Hello itch.io support, I recently published my game, "Cemetery Keeper" ([ https://amine-developer.itch.io/cemetery-keepe...
started by Amine Developer Mar 14, 2025
1 reply
143 views
Hello, I don't quite know where to start. My question is, I have a few Ideas for a game, (Theme, style, genre, etc..) ho...
started by GameChanger64 Mar 12, 2025
4 replies
248 views
My question is genuine since I've already contacted support twice for different reasons but I never got any answer from...
started by Geru Mar 13, 2025
3 replies
377 views
Hi! I recently uploaded an html version of my game to itch.io. The game was made in Godot 4.2. It works fine for the mos...
started by thistlestudios Mar 13, 2025
58 views
No replies yet
Hello everyone, Has anyone had success getting their upload limit increased above 1GB? I've made an Unreal project for t...
started by HunterN Mar 13, 2025
3 replies
625 views
I wonder if itch.io will have any poll system so devs can communicate with community and taking feedback. i want polls m...
started by AdamGDA Feb 10, 2025
2 replies
596 views
Hello, I published my asset Pro Quiz UI Pack almost a month ago on Itch.io, but it still doesn’t show up when I search...
started by PanksCreations Mar 12, 2025
1 reply
104 views