In September of last year, I filled out the tax interview, but only initiated my first pay out in January. February 3rd I received an email from the tax third party service informing me my tax information was incorrect and I needed to retake the tax interview. There was no link within the email to do so, only instructions to email back to open a ticket. So I emailed back hoping to receive more information and was sent an email sending me to the FAQ for the tax interview and telling me to wait for support to email me back in 2-3 days. After a couple days, I looked through the FAQ and realized what the issue was.  I emailed the same thread asking if I could retake the tax interview. I received no response for a couple weeks. I looked through the Itch community forums here and some people said to email Itch support directly for a link to retake the tax interview. So I emailed support asking for a link to retake the tax interview. I did not get a response from Support, but a few days later I received a second, identical email to the very first email from the tax third party telling me (again) that my tax information was incorrect and I needed to retake the tax interview.   Again, still no link to actually retake the tax interview. I emailed back asking for a link and received an identical support and FAQ email to the first, again with no link. 

I've looked all over my settings and profile, trying to see if there's a place I can retake it on Itch, and have not been able to find it. Is there a link somewhere in my profile I'm missing where I can retake it? I'm a freelancer and February is a slow month so I could really use the money I've made on Itch to pay some bills. Any help or advice would be appreciated. 

Ticket from the first email with the Tax People was: (40079)
Support ticket from Itch support was: (257117)
Support ticket from the second email from the tax people was: (40535)

Secondary information: My tax validation in my settings still says 'pending validation' and my pay out is still labeled 'in review' So. Not sure if there's a miscommunication between Itch and their tax service at current? I've seen quite a few other people having similar issues while looking through the forums just now. 

I've let our admins know.

6 Days later, and I've now received a third email from tax identity solutions, the third party company, and STILL no link or way to actually correct the wrong information. 

Update: Itch support has finally gotten back to me, hopefully the issue is resolved quickly!

Secondary update: I refilled out the form via a link Support sent me, however my tax documents section of Settings still lists my old tax interview from September (though it now says validation failed) and has an option to retake the tax interview a third time. I've tried emailing Support on if I should retake the tax interview again to no response. I might just retake it again if I don't get any response since it says to on my settings page? This has been beyond frustrating and it starting to get ridiculous.