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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,949 topics · Next page · Previous page · First page
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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 76 days ago
315 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
3,951 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,446 views
Hello and thanks in advance for any help! Early today I uploaded the first version of my game "Botanic Panic" ( https...
started by patricksgamecorner 46 days ago
53 views
No replies yet
Hey guys, I have made and released Seed with the help of a friend almost ten days ago. The page looks nice and all the i...
started by Adriano Silva 46 days ago
3 replies
151 views
I uploaded 3 games and none of them are visible. It has been 1 month since I posted my first game and it is not visible...
started by BeholdMyGames 46 days ago
1 reply
84 views
Hello, Is there a way to download all the games in a bundle instead of doing so one by one? Thanks!
started by kikitogi 46 days ago
69 views
No replies yet
Is there an option to change it back? Makes my analytics difficult to read....
started by Gaymers for Good 46 days ago
2 replies
93 views
My country, Spain, has banned all Cloudflare ips due a nonsense with the ilegal broadcast of football matches. The downl...
started by dmarcosl 46 days ago
74 views
No replies yet
I’ve been trying to purchase the California Fire Relief Bundle https://itch.io/b/2863/california-fire-relief-bundle fo...
started by Oblomov 46 days ago
37 views
No replies yet
Hello, I've sent out two support requests because I need to make sure my tax information is updated. I accidentally subm...
started by Shane Blackheart 47 days ago
1 reply
83 views
I have a Patreon for my itch.io game, and one of the benefits is "1 Week Early Access to Content Updates". I plan on upl...
started by SilverProductions 47 days ago
48 views
No replies yet
A while ago I got a new debit card, and since then I have not been able to buy anything from Itch.io, I put in all of my...
started by Longhairpanda 47 days ago
3 replies
81 views
I tried searching for this, but there was no clear answers. Most I could find was recommendations to not use the feature...
started by redonihunter 47 days ago
47 views
No replies yet
Hello, My account has more than 10 games published and I never had this problem before. But last month I published a new...
started by InkandTease 50 days ago
5 replies
185 views
Hey everyone, My payout is still in Review after 58 days. I tried writing an email to support twice, but no response so...
started by Diogo Vernier 49 days ago
5 replies
194 views
Hello, so i have writen to support about this but there slow, long time ago i sold on here and lost a decent chunk of mo...
started by Reivene3D 48 days ago
2 replies
113 views
hello. i published my game on 10/23/2024 however it has not yet been indexed. it has received a number of downloads and...
started by deaddeaddeath 48 days ago
1 reply
81 views
A few months ago I bought the TTRPG bundle for accessible gaming and was dismayed to see hundreds of titles added to “...
started by Friend of Nessie 48 days ago
54 views
No replies yet
Hello! I'm having trouble downloading files on the site and I was wondering if it's just me or someone else is having is...
started by Geru 54 days ago
5 replies
251 views
English I'm from Argentina. Chrome has internet access and permission for downloads. I have space on my device. It's my...
started by miaxsel 50 days ago
6 replies
574 views
Hi! I've been trying out various games without any issues and then all of a sudden I get this message when trying to dow...
started by Soophito 48 days ago
79 views
No replies yet
No puedo descargar un cómic
started by Spider woman 2025 48 days ago
1 reply
86 views