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Itch Saying that my Security Code is Invalid

A topic by Longhairpanda created Mar 08, 2025 Views: 127 Replies: 3
Viewing posts 1 to 3

A while ago I got a new debit card, and since then I have not been able to buy anything from Itch.io, I put in all of my card information *correctly* and and always get the same message that my security code is wrong. I have tried emailing support in the past but didn't hear anything back, has anyone else had this problem? I have even tried to say the card to my account only to try and use it to get the same error message. 

Moderator

Please read the rules of this category, they tell you what to do.

The mod seems to have misread your problem. Your problem is not that support is not answering and you wanna know why. Or is it? That would be in the rules of this category. (You did write both in one sentence though).

Regarding your problem. Is your debit card supposed to work online? Is it working for other stores online?

If the same brand previously worked on Itch, maybe your configuration was changed by accident.

Itch uses Stripe for dealing with debit cards. So I doubt Itch support can help much there. It is a thing between Stripe and the bank that issued the debit card. 

(+1)

Yeah, the card works everywhere else but Itch and I'm starting to assume that it has to be an issue with Stripe. I had the same type of card and same bank from the last card I used on the account so I have no idea what the issue could be other than a glitch of some sort.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.