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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,779 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
651 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
842 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,273 views
We are again faced with delayed payments. We have written letters to support, but there is absolutely no response from t...
started by x4fab Feb 23, 2025
7 replies
411 views
Could someone please contact me regarding ticket 254831? I logged it 3 weeks ago and asked for an update 1 week ago, I j...
started by CaptainD Feb 24, 2025
2 replies
146 views
https://itskm.itch.io/png-diddy there it is, after waiting weeks after weeks my game is still not indexed
started by Kanishka Maiti Feb 24, 2025
2 replies
106 views
On February 7th, I contacted support (Ticket: 256360) because I had a payout under review for over 30 days at that point...
started by NinStar Feb 21, 2025
3 replies
384 views
Hi, I requested a payout 17 days ago, but it’s still in “review.” According to itch.io’s documentation, the esti...
started by LiminalRoad Feb 23, 2025
2 replies
293 views
Minor issue but annoying: The popup-message when buying a game that informs the user about the EU VAT MOSS regulations c...
started by red_wren Feb 23, 2025
72 views
No replies yet
when I try to upload a cover image onto my itch.io game it responds "Server failed to respond, please try again later"...
started by LB_Col Feb 07, 2025
2 replies
230 views
Hi all, I published a game on my page and posted my game on various social media and messaging system like whatsapp and...
started by Coppersoft Feb 22, 2025
2 replies
158 views
I write using translate. I uploaded a pixel art character six or seven months ago. I wanted to see if it had been downlo...
started by Fixels Feb 22, 2025
1 reply
129 views
The game jam at https://itch.io/jam/tts-based-jam-spring-2025 is not appearing in the queue. The last time this event ra...
started by It's Based Feb 14, 2025
8 replies
293 views
Guys, i have a very good news about the theme editor on mobile devices, just add this word "/#edit_theme" at the end of...
started by Deleted Account Feb 21, 2025
2 replies
208 views
Hello, I submitted a support ticket (id: 257454) on the 13th of February (9 days ago) requesting an update to my tax inf...
started by GROVE DEVELOPMENT Feb 22, 2025
1 reply
184 views
Is it possible to somehow enable notifications for comments for the games that I am listed as contributor/admin, but it...
started by kiberptah Feb 21, 2025
75 views
No replies yet
Hello, it has been 44 days since I initiated a payout (payout 164576), that also has an incorrect tax withholding rate (...
started by Yolwoocle Feb 18, 2025
2 replies
278 views
I was wondering what happens to purchases of my customers in case I delete my account. Do they still have the option to...
started by Martin Buck Software Feb 21, 2025
142 views
No replies yet
I was reading a similar topic and noticed the others having a similar problem, and the replies from the moderator are mo...
started by Andy Peng Feb 21, 2025
1 reply
385 views
Is there any restrictions on how many files you can upload per 24 hour day? I got this error 2 times when publishing pro...
started by dshh Feb 20, 2025
1 reply
110 views
Hi, The title is quite descriptive. The payoyut ID is:165838 I understand that some payments could take more than usual...
started by Taifun Riders Feb 20, 2025
1 reply
361 views
Hey it's your least favorite game maker here again! So ya'll I need your help because I'm trying to find a game engine...
started by GAME_Maker Jan 02, 2025
12 replies
432 views
Hi, I'm writing because I would like to report I have a Payout, In Review for 23 days, I have already sent a request to...
started by Alb_pixel Store Feb 19, 2025
4 replies
317 views