On February 7th, I contacted support (Ticket: 256360) because I had a payout under review for over 30 days at that point (ID: 165202).
I was informed that my tax information was no longer valid in the system (although I was never notified of this via email or through the itch dashboard before or after initiating the payout), so I submitted a new tax information and informed about it in my last email reply as instructed, since then my tax information still shows as “On file” and doesn’t reflect the date of my most recent tax interview, I asked about these inconsistencies in my reply but got no response.
On the page it states that the tax information is reviewed once I initiate a payout, problem is that my most recent payout (also under review, ID: 168437) is from 20 days ago and I currently do not have enough revenue to initiate new payouts.
I have not received any response since then, this process is instantaneous in all other services where I am required to declare my tax information. I’ve seen many posts from other people in a similar situation, the lack of communication is rather unprofessional and concerning.