itch.io

There’s radio silence on all channels and only me trying to delete my account eventually helped. Note that I’ve been trying for FIVE months until then. It was quite the learning experience regarding itch.io

After waiting for nearly 5 months I was finally paid (yesterday). Note that I triggered two account deletions with the reason “I’m not getting paid” which might have sped things up.

Getting it mentioned doesn’t seem to do anything either.
I’m nearing half a year of waiting

Another two weeks have passed since I’ve been waiting for 100 days.
Would be great if anyone would process my payout or contact the responsible parties

I recently surpassed 100 days, it’s baffling

I did and recently posted there asking for an update, sadly no response.
See very bottom of https://itch.io/t/4400512/payout-stuck-in-review-for-over-26-days

Where should we ask?

Would be lovely if you could ping the admins again

I finally reached 100 days since I initiated the first payout.
Is there any hope I’ll ever receive my money?

Nope. Edit: You can check my creator page, I summarized how things are / were going for me

I’m at 93 days even

I was wondering what happens to purchases of my customers in case I delete my account. Do they still have the option to download bought applications? Can they request refunds? Who’s reimbursing them?

Any news on that?

After 44 days the payout was cancelled since my tax info wasn’t valid apparently.
I then asked support what was missing and whether I should re-issue the payout.
No response ever since.
I then re-did the tax interview and issued a new payout and that’s now 43 days ago.
Of 3-4 messages to support only one was reacted to and that also took weeks?

This is also my first payout since I joined itch as developer in 2018, so I effectively got never paid for anything.

I’m really tired of dealing with this topic and will likely soon just pull the plug on my account.

Any news or something I can do? Since I posted my payout got cancelled after 44 days, I then had to re-take the tax interview and the new payout has now been stuck for 42 days.

Nope

Yep, seems like I missed a section :/
I opened the tickets 244204 and 246352 . I responded to some of the emails at a later point in time, not sure whether those mails will show up properly.

Over 60 days now, anything for me to do besides waiting? (I’m about to terminate my account at this point)

I’m at 32 days now

Update: It’s now been over 100 days

My payout has now been stuck in review for more than 26 days and it’s supposed to take 10-14 days according to the tooltip.

I first contacted support regarding a general question regarding the payout 15 days ago, and again 3 days ago regarding the time it takes.

For both mails I didn’t get a response (yet?).

Any suggestions on what to do or who to contact? I messaged support@itch.io

For my 3D viewer Blaze3D this is especially bad. I embedded several videos and also listed links to all the models in use.

Someone not used to itch.io will never find the Demo button: https://martinbucksoftware.itch.io/blaze3d 

I added a note at the top of the page for this  reason.

Currently only the 'Buy Now' button is displayed at the top of the page, while both the demo and buy buttons are additionally shown at the bottom of the page.  

I think especially for non-itch.io-users this causes the impression that buying is the only option available.  

This issue becomes worse with increasing length of the description.  

I suggest adding an option to also display the demo button at the top of the page (or just doing so by default).