itch.io

I was wondering what happens to purchases of my customers in case I delete my account. Do they still have the option to download bought applications? Can they request refunds? Who’s reimbursing them?

Any news on that?

After 44 days the payout was cancelled since my tax info wasn’t valid apparently.
I then asked support what was missing and whether I should re-issue the payout.
No response ever since.
I then re-did the tax interview and issued a new payout and that’s now 43 days ago.
Of 3-4 messages to support only one was reacted to and that also took weeks?

This is also my first payout since I joined itch as developer in 2018, so I effectively got never paid for anything.

I’m really tired of dealing with this topic and will likely soon just pull the plug on my account.

Any news or something I can do? Since I posted my payout got cancelled after 44 days, I then had to re-take the tax interview and the new payout has now been stuck for 42 days.

Nope

Yep, seems like I missed a section :/
I opened the tickets 244204 and 246352 . I responded to some of the emails at a later point in time, not sure whether those mails will show up properly.

Over 60 days now, anything for me to do besides waiting? (I’m about to terminate my account at this point)

I’m at 32 days now

My payout has now been stuck in review for more than 26 days and it’s supposed to take 10-14 days according to the tooltip.

I first contacted support regarding a general question regarding the payout 15 days ago, and again 3 days ago regarding the time it takes.

For both mails I didn’t get a response (yet?).

Any suggestions on what to do or who to contact? I messaged support@itch.io

I’m moving the discussion to Steam https://steamcommunity.com/app/2220850/eventcomments/6832609818934342748?snr=2_9_100000_

Both user’s and virustotal’s Kaspersky flagged it as malware, while Kaspersky’s online checker says it’s fine. It’s somewhat reassuring, but I’ll have to perform more checks and need more time until I’ll re-release it

Virustotal https://www.virustotal.com/gui/file/ffc3758fdeb71002d9a432c570d8aad2546d974056d933e1f28e3515b8d29639?nocache=1 Kaspersky https://opentip.kaspersky.com/FFC3758FDEB71002D9A432C570D8AAD2546D974056D933E1F28E3515B8D29639/results?tab=upload

I had one user report that Kaspersky flagged the game. I pulled 1.1.0 for now until I know more.

There’s a bug with multi-remove.
I’m in the process of releasing 0.5.1 with a fix

Thanks.
That’s currently a separate transaction.
Sadly it’s in a weird state right now due to not being released on Steam yet.
I don’t plan on guaranteeing that a purchase on one platform will give access to all of them since that’ll be hard to manage properly.
In your case please send me a direct message somewhere. Sadly there’s no DM system on itch, but reddit (i3ck), Discord (I3ck#4799) or Mail (buckmartin AT gmail com) should work.

Hi Toma400, there’s currently a guide at https://buckmartin.de/products/combine-and-conquer.html
I also added to my Todo to add the guide to the game’s archive as well
Edit: The guide is now included in the game’s files

There's currently no auto update

For my 3D viewer Blaze3D this is especially bad. I embedded several videos and also listed links to all the models in use.

Someone not used to itch.io will never find the Demo button: https://martinbucksoftware.itch.io/blaze3d 

I added a note at the top of the page for this  reason.

Currently only the 'Buy Now' button is displayed at the top of the page, while both the demo and buy buttons are additionally shown at the bottom of the page.  

I think especially for non-itch.io-users this causes the impression that buying is the only option available.  

This issue becomes worse with increasing length of the description.  

I suggest adding an option to also display the demo button at the top of the page (or just doing so by default).

I hope you like it :)

Hi pigeonaut!  

I'm glad you like it :) If you have any ideas for improvements or find any bugs, please let me know.

For Earth like results I'd try to tone most effects down and increase the subdivisions especially during the erosion by setting more values at iterations_per_subdivision. 

Please note that every additional value there increases the memory demand approximately by x4.

I think I generated the screenshots here from the default configuration with many erosion iterations.

To create something similar to the Moon I'd focus on the meteor settings. Having many meteors and a huge range between radius_min and radius_max should yield nice results.  

If I stumble on new/old settings that yield great results, I'll let you know :)