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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,205 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
4 replies
305 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
509 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,202 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,716 views
2 replies
238 views
I have read the documents but I still have the doubt I'm new to this, but according to what I've read, I can't find the...
started by Frankj56 Dec 25, 2020
13 replies
2,498 views
Recently I started game Developing and decided to put my best game on this site, and I've been waiting for over a week a...
started by Tiny Developer Dec 27, 2020
3 replies
279 views
They aren't showing up in the devlogs list at all. I can't imagine they were offensive. Kind of kills the point of writi...
started by Against the Tide Dec 23, 2020
8 replies
896 views
I recently downloaded Fragments of Euclid, and found that it could not be installed because security settings prevent ap...
started by ofdw28 Dec 23, 2020
3 replies
2,044 views
hi i know that you hhave to wait before your game goes indexed but im really scared that it won't because it's my first...
started by Extra Dec 23, 2020
4 replies
335 views
So I bought two programs that turned out to not be so useful and I am wondering how long it will take for me to get my r...
started by JustEvol Dec 16, 2020
5 replies
596 views
I have been recently releasing quite a few projects and have a question regarding where the traffic is coming from. For...
started by TouchedMoon728 Dec 23, 2020
1 reply
235 views
hi. new user, and i just purchased the "itch io bundle for racial justice and equality". i don't see automatically the g...
started by fartspirator Jun 13, 2020
20 replies
13,529 views
Hey whoever is reading this. I'm trying to effectively make devlogs as I make my next game but the issue seems to be tha...
started by Falling Ash Games Dec 11, 2020
5 replies
1,382 views
Hello, two days ago I launched my first Jam: One Page Derelict Jam Winter 2021 , but it is not in the Jam Calendar yet...
started by Loreseed Workshop Dec 21, 2020
2 replies
161 views
I tried to download a game in the itch app, and it said "this title is hosted on an incompatible third party website," s...
started by pisastrish Dec 23, 2020
3,517 views
No replies yet
I am only 14, and I made a good game that I want to monetize. But since I'm 14 I can't get a PayPal account to link to i...
started by StanCon Dec 22, 2020
2 replies
1,025 views
QuestionGame indexed
I recently published my first game titled GoldFish Brain. ( https://ironlivergame.itch.io/goldfish-brain) I have read "G...
started by IRON LIVER GAME Dec 22, 2020
2 replies
255 views
I've noticed the location of subscribed threads, while some of them include a button next to "subscribe"-textline. This...
started by Crossfire271 Dec 21, 2020
2 replies
407 views
My game Punch League https://davidbrowne.itch.io/punch-league released 2 weeks ago and it has still not been indexed. I...
started by David Browne Dec 21, 2020
3 replies
286 views
I am a new user of itch.io but still, I feel much comfort at itch.io. Yeah, it's better than any other gaming site in qu...
started by Istiaque Zaman Dec 21, 2020
5 replies
548 views
I can't download anything from itcho. I can't download the app. Even if I get the app from a different site I still can'...
started by Keeper216 Dec 19, 2020
4 replies
961 views
One week ago I sent an email to itch support about removing an unwanted game from my library, but I haven't gotten a res...
started by jamesiscool Dec 21, 2020
2 replies
456 views
Ive seen a post like this, but it was archived, and I still have questions about how to fix the game stuck at 85ish%.
started by repeater27 Dec 21, 2020
1 reply
256 views