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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
597 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
832 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,108 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,251 views
How can I upload windows and WebGL version of my game
started by TechTerraGames Aug 14, 2020
2 replies
1,220 views
How would one do that?
started by tinspin Aug 14, 2020
2 replies
987 views
So my game is not indexed so it won't show up in search or browse and when i search my name it says i have 0 projects i...
started by Sgemeton Aug 13, 2020
1 reply
295 views
Does anyone know if this exists and if so where the docs are?
started by tinspin Aug 01, 2020
3 replies
1,355 views
Hello, I submitted an asset pack 3 days ago and received the published email, but neither the pack, nor my profile can b...
started by MaggieC Aug 13, 2020
1 reply
210 views
but the fact is that there is internet connection
started by 896986794 Aug 12, 2020
3 replies
296 views
I bought the Bundle for Racial Justice and Equality as a gift for a friend, but it turned out that they no longer have a...
started by straylights Jul 27, 2020
5 replies
534 views
New user here. I bought the racial injustice bundle and I extracted Night in the woods and minit but when I move them to...
started by freezetime311 Aug 10, 2020
9 replies
8,433 views
I want to know if it is allowed/possible to save the user's progress and when ever he/she returns, I can give them their...
started by CodingHub Jul 22, 2020
6 replies
4,208 views
I had a lot of images cached, but when I open an incognito window and open itch.io it appears there's a problem with loa...
started by MachoPandaGames Aug 11, 2020
4 replies
618 views
I was just wondering if the promised changes to the Racial Bundle are still in the works. I have held off on really digg...
started by Woland77 Jul 14, 2020
19 replies
1,198 views
My game is hosted on my own web server - how do I indicate that there is no downloadable content associated with the gam...
started by FurrieBunnie Aug 11, 2020
2 replies
248 views
Hi, I accidentally removed my game from the itch.io page when editing the name of the file but I can't seem to add it ba...
started by Dom Sleightholme Aug 09, 2020
2 replies
302 views
Hello, I've received a few comments from people saying they can't launch my game (Little Bug) through itch. I'm assuming...
started by Bela Aug 06, 2020
2 replies
378 views
Stumbled upon somebody who is selling games which are not his for money. Some of those games are in fact free. Sad. Don'...
started by sixfoId Aug 07, 2020
2 replies
405 views
Hi guys! I have a question that is directed mostly towards the gamedevs of this community or fellow gameart people with...
started by Sevarihk Aug 08, 2020
1 reply
263 views
As the title says. I tried looking collection named "cozy games", "summer games", etc... but the only results I get are...
started by JuanFranko Aug 08, 2020
1 reply
545 views
It has been hours, since I published my new asset, but it is not showing on any page... It got some views but that is fr...
started by saukgp Aug 08, 2020
2 replies
602 views
I recently published a game called Rune Master. We have a current game listed for free called Bugologly. Bugologly shows...
started by White Box Gaming Aug 09, 2020
1 reply
574 views
Hi all, As the thread title says. Do existing buyers have access to new bonus content files if they purchased a bonus fi...
started by SolCon Aug 07, 2020
2 replies
324 views