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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,779 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
650 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
840 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,272 views
I want to upload a HTML game, but I noticed that "Open game in new tab" is not an option for the game page. I must be re...
started by SquareBurrito Aug 20, 2020
560 views
No replies yet
Is there anything else I can do to get an additional upload space? I sent a mail to support, but I haven't heard back. I...
started by 2FOR2 KAPIA developers Aug 20, 2020
3 replies
5,004 views
I teach a course in game development. As a part of the course. I asked my students to upload their developed games to it...
started by erelsgl Aug 12, 2020
17 replies
739 views
So, I was wondering, how good a game has to be in order for it to be worth money? Like normally, my games are all free...
started by Deleted Account Aug 19, 2020
2 replies
227 views
I'm trying to download the game "Straight?!" and i get the error message "No compatible uploads were found for this titl...
started by Wiromax3 Aug 19, 2020
3 replies
925 views
A friend of mine bought the bundle for social justice. Unfortunately, his computer broke down and he lost games, game do...
started by marcoricovero Aug 14, 2020
1 reply
240 views
Hi there. So I'm thinking of posting an asset I made for a game but it was never used. I not expecting much but I feel i...
started by wolfer122 Aug 18, 2020
3 replies
440 views
im using clickteam fusion and when i export my game as a .exe file and run it it gets moved to my antivirus's quarintine...
started by SJRNoodles Aug 18, 2020
3 replies
1,389 views
Hi! I just uploaded my first game on Itch, a Unity made WebGL memorycard game for children (in Swedish). Everything work...
started by KalleManuel Aug 18, 2020
5 replies
853 views
Turns out I dont have enough room on my computer for all the games I got. I tried to uninstall them and not a single gam...
started by Karmaki Aug 18, 2020
2 replies
6,514 views
Hello everyone. I am a hobbyist. I am selling a game that is very cheap and even on sale. Unforetunately, I have had to...
started by zebulaun Aug 16, 2020
12 replies
663 views
So i have embedded my game in my website and there are two full screen buttons, one with the unity build and one with th...
started by blabberbytes Aug 17, 2020
910 views
No replies yet
So i have a game and it got indexed a few days ago So i updated my game a few hours ago, and the only change i made was...
started by Sgemeton Aug 15, 2020
2 replies
278 views
I just uploaded my first game, HTML 5 made in construct 3. But when I play the game on the page and use the up and down...
started by PixelViking Aug 16, 2020
203 views
No replies yet
I don't know why it doesn't upload all the game, it always stops there Any recommendations? PS: I uploaded zip file and...
started by MCCblue Aug 15, 2020
233 views
No replies yet
Say I want to add 2.00$ DLC to a 10.00$ project. If people already bought the project - Can they purchase DLC without re...
started by ytester Aug 15, 2020
181 views
No replies yet
When the HTML game is already hosted in another URL, it would be nice to be able to point to that instead of uploading a...
started by Deleted Account Aug 15, 2020
192 views
No replies yet
Hi, I read the document but my game is not showing on browse or in search when i put my game name in search.The game is...
started by udit13101995 Aug 14, 2020
2 replies
219 views
My computer keeps removing The Sims 4 mod Whicked Whims when I try to download it. I have turned off the firewall and ot...
started by BrookeInk Aug 14, 2020
211 views
No replies yet
So I just started upload some of my mature themed content here. I followed the community guidelines of using appropriate...
started by Oolay-Tiger Aug 14, 2020
248 views
No replies yet