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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 6 days ago
577 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,074 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,247 views
I've tried all three download links to The Shore, and none of them will install more than halfway before crashing. Is th...
started by CoffeeCat1983 Aug 07, 2020
3 replies
305 views
I recently changed the name of a game, including the name of the archive, executable and folder. I figured something lik...
started by Clorf Aug 07, 2020
5 replies
817 views
There was a note on the bundle stating that they were going to add a button that would add all the games to our librarie...
started by JoyCrux Jul 04, 2020
8 replies
3,311 views
Is itch.io like Steam for purchases where when someone buys your game, you NEED a bank account linked to Paypal or Strip...
started by Timmy's Tantalizing Games Aug 06, 2020
3 replies
745 views
Hi. I posted a jam more than a week ago, and I still cannot see it on the Jam Calendar. Is there any problem with it? I...
started by Vlad Aug 06, 2020
2 replies
213 views
I'm unable to enter a game's beta test until I can download the game on Steam. My initial purchase from 2016 used an ema...
started by Pancake Aug 05, 2020
2 replies
225 views
My goal is simple, I'm releasing alpha builds along the way of my current project, under a "Donationware" model. What I...
started by Cold Sweat Games Aug 06, 2020
2 replies
259 views
Hello, I have sent an email to support week and half ago but still got no response. I sent a email about username availa...
started by TobiasSlovak Aug 04, 2020
2 replies
404 views
Hello, if send a email to the support from itch. Io. I wanted to delete my account because I hate the privacy in itch. I...
started by Deleted Account Jul 09, 2020
13 replies
997 views
I admit that this might just be a useless gripe, but there is there anyway to move the options to mark adult content and...
started by Chloe Fantasista Jul 30, 2020
1 reply
3,255 views
I have a multiplayer game that I don't wan't to sell outright because I have server costs. Is it ok to sell a coin bundl...
started by tinspin Aug 04, 2020
3 replies
797 views
Hi.. I just purchased the 1,300+ games from: Bundle for Racial Justice and Equality I want to download ALL the games but...
started by puzzele Jun 10, 2020
1 reply
1,377 views
I'm new to programming, so I'm looking for examples, guides, tutorials, and other resources for using custom CSS on Itch...
started by Katy133 Aug 03, 2020
4,133 views
No replies yet
My game, spindle of serendipity , seems to have vanished from Search, as seen here . I read the docs, and I don't see an...
started by zacryol Jul 18, 2020
4 replies
586 views
Some time ago I bought Defend the Keep ( game page here ) and I recently tried to download it, but all I get is "there's...
started by huwie Aug 03, 2020
4 replies
345 views
14 days ago I contacted support requesting custom css to be enabled for my account. As I have yet to recieve a response...
started by Adam Watters Aug 03, 2020
2 replies
429 views
https://djk1ng-gaming.itch.io/djk1ng-monster-pack It has been over a week since I emailed the support. I have not receiv...
started by DJK1NG_Gaming Jul 30, 2020
1 reply
286 views
I'd love the button so I can add all the amazing games in that bundle to my account, that way I can access them all easi...
started by StrangeHero Jul 30, 2020
1 reply
588 views
So im trying to upload my game file (.zip) but everytime i save the page and check my game page out, it says there are n...
started by Mr_Mutant Aug 02, 2020
2 replies
242 views
In my case, I refer to myself as “mid” online, and use this alias whenever I can. Unsurprisingly, “mid” is often...
started by mid Aug 02, 2020
2 replies
730 views