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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 13 hours ago
63 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
503 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,154 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,699 views
I am aware of the following notice when we purchase the "Bundle for Racial Justice and Equality" bundle, Note: Projects...
started by quazi-irfan Jun 11, 2020
2 replies
1,731 views
I read that you must put the license somewhere in your game. So, for Godot developers, where do you usually put the lice...
started by Deleted Account Jul 27, 2020
4 replies
570 views
Hi, I published a paid game the day before yesterday and this is not indexed on the search bar! I had read that it usual...
started by Refref1990 Jul 27, 2020
2 replies
344 views
Hi, i've uploaded a paid asset pack more than 24 hours Ago and It doesn't show up on most recent or in searchs, people c...
started by Pixelnauta Jul 26, 2020
2 replies
286 views
Greetings, I have published a draft of a Unity 3D WebGL game to itch.io but when I try to run it I get the error "Access...
started by Midnite Oil Software LLC Jul 26, 2020
3 replies
2,958 views
Hello, so I've come here to ask a question or 2 about some VN's I've tried playing. They look super awesome but I can't...
started by Decsherlock Jul 27, 2020
229 views
No replies yet
QuestionRefund
Hi. Due to a complete tiredness-induced editing muck-up on my part paid far far too much for a game via paypal. I have r...
started by simonlucas Jul 17, 2020
9 replies
892 views
I'm on Linux Mint 20, I installed the itchio app, specified an installation folder in my home folder, but I get an error...
started by 3u41c Jul 20, 2020
3 replies
1,254 views
Hello, I want to send a notification to my discord members when I publish a new game/update. I am using the Discord.RSS...
started by Calibo 999 Jul 26, 2020
572 views
No replies yet
Running the Linux beta on my Chromebook and trying to install the itch app. Installs fine, but when I go to run it nothi...
started by big_onion Jun 12, 2020
1 reply
610 views
Hi, I'm an indie game developer, I've published a platform game, I'd know how many views I need to reach to getting putt...
started by Freaking Lights Jul 25, 2020
2 replies
250 views
I recently exported a game in HTML zip file format to itch.io. Thing is, after I got it all set up and previewed it, it...
started by pattyorigami Jul 26, 2020
603 views
No replies yet
What is the proper way to publish a game for multiple platforms (e.g. PC/Max/Linux, WebGL, etc)? Do I upload and publish...
started by Midnite Oil Software LLC Jul 25, 2020
4 replies
1,054 views
QuestionQuestion
started by Suspended Account Jul 25, 2020
2 replies
199 views
I've made a game using godot. I exported it for windows and then when I uploaded it itch.io says, "There was a problem c...
started by Uju Studio Apr 07, 2020
21 replies
2,867 views
Hi, i'm a developer who is interested in making a variety of different types of games in the future but I don't want som...
started by m.n.a Jul 24, 2020
2 replies
718 views
started by Suspended Account Jul 23, 2020
2 replies
196 views
QuestionIncome Tax
1.- How will income taxes be paid? I intend to use the "Collected by itch.io & paid later". These are paid by itch.io an...
started by Remy'sHomeAdventure Jul 21, 2020
4 replies
1,165 views
Hi, My first indie game releases tomorrow on Itchio, but I just realized the file limit cap at 1GB. I'm reaching out to...
started by Great Gretuski Studios Jul 23, 2020
2 replies
7,123 views
What I've noticed is that in Chrome, if the widget is not set to "display: block" when the page initially loads, the for...
started by Culture Clap Jul 23, 2020
213 views
No replies yet