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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,627 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 77 days ago Last page
143 replies
12,095 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
711 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,266 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,123 views
Hello, I'm working on a game using the Visual Novel Maker engine and when I export the game for the web it generates a h...
started by Darkwes' Visual Novel Studio Jul 22, 2020
2 replies
349 views
i have a CTR of 4% . what is that means? what is meant by CTR?
started by Single Mark Desk Jul 23, 2020
1 reply
3,935 views
The UK government recently changed the VAT rate for ebooks to 0% - are there any plans to apply this on the store to phy...
started by LunarShadow Designs Jul 23, 2020
257 views
No replies yet
For almost a month now I can't wait to see my game on itch.io. ( https://lonesomeway.itch.io/sullenday ) It's been 16 da...
started by Lonesomeway Jul 22, 2020
6 replies
407 views
I uploaded my game last friday and it's still not indexed. I've read the rules and pretty sure I set my game correctly...
started by Impossible Lab Jul 23, 2020
239 views
No replies yet
needs a refund request button and a reason for why you want a refund which will be publicly viewable but not the credcar...
started by JimBimBum Jul 21, 2020
2 replies
248 views
Hi guys, I have an issue with my Twine game when uploading it to Itch (from my PC, everything looks perfect). I have lot...
started by victoriagerman Jul 22, 2020
237 views
No replies yet
So I'm trying to download the Demo of Student Union But damn... I've download it 5 times because it's so slow and after...
started by GioVanna23 Jul 22, 2020
190 views
No replies yet
PM is a very essential function for communication between members in a forum. Please add this essential function to this...
started by david.JamIsFun Jul 22, 2020
193 views
No replies yet
Hi all, Im new to the community after buying the Racial Justice bundle. So i've been currating the content into collecti...
started by Thundarz Jul 21, 2020
2 replies
221 views
Hi, I posted a devlog ( https://micatrix.itch.io/leak-elite/devlog/163455/leak-elite-gameplay-overview ) but it doesn't...
started by micatrix Jul 20, 2020
1 reply
273 views
Right now it's not easy to search for (and tell the difference between) games that will run on real console hardware ver...
started by bbbbbr Jul 20, 2020
4 replies
445 views
I don't understand how my game's ranking on a "Top ___" list goes up an down. For example, I hit 300 plays in one day, m...
started by DPMaker Jul 20, 2020
1 reply
263 views
Hi, everyone ! I recently published my first game titled BackFire . It doesn't appear on search. This is my first game a...
started by UrakenBingBang Jul 16, 2020
2 replies
535 views
Hello, today I woke up and when I go to use butler I find an error: It says the user is wrong but it is correct, what ha...
started by PabloDev Jul 20, 2020
1 reply
192 views
Hi Everyone I publish my game for sale and I wait more than 36 hour but when I try to search for it I didn't find anythi...
started by Anas099 Jul 18, 2020
2 replies
298 views
I can't find the original post.
started by Tanarex Jul 18, 2020
2 replies
382 views
I have nearly 2000 things in my library via the Racial Equality Bundle. How do I keep them organized? I'd like to add ga...
started by profoundsubtle Jun 21, 2020
8 replies
3,686 views
Hi fellow itch users, I already emailed itch support about this but I thought I'd post here too to get more opinions: I...
started by Seiruzan Jul 17, 2020
2 replies
340 views
I´ve created my page on sunday, almost a week and it continues with this problem, the games in the page are avaliable b...
started by AGIR Games Jul 17, 2020
1 reply
339 views