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itch.io Community » itch.io » Questions & Support

Refund

A topic by simonlucas created Jul 17, 2020 Views: 826 Replies: 9
Viewing posts 1 to 3
simonlucas4 years ago

Hi. 

Due to a complete tiredness-induced editing muck-up on my part paid far far too much for a game via paypal. I have requested a refund over 24 hours ago, but have heard nothing back. What shall I do? 

I'm not talking about a couple of dollars kind of mistake but one involving double figures.

Reply
No Time To PlayModerator4 years ago(+2)

I've let an admin know.

Reply
simonlucas4 years ago

Hi. I have heard nothing from them.

Reply
No Time To PlayModerator4 years ago

It's out of my hands now, sorry.

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simonlucas4 years ago

Can I request it through paypal? Because they should not be ignoring this.

Reply
No Time To PlayModerator4 years ago

It doesn't work like that, Itch has you send you the money. PayPal can't possibly know about them at this point. Either way, you're not being ignored, there must be some mistake.

Reply
simonlucas4 years ago

>Either way, you're not being ignored, there must be some mistake

I hope you are right.

But I do not understand why 'it does not work like that'. The payments are to a business through paypal. So, I think I can open a dispute if needed.

Reply
No Time To PlayModerator4 years ago

Yes, if PayPal somehow knew Itch has money to send you. Which they can't know because it's not like you sent Itch an invoice or anything. So you most likely have to resolve the issue with Itch support, because far as PayPal is concerned that money doesn't even exist yet.

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simonlucas4 years ago

They responded to my latest email Thank-you for your support.

Reply
simonlucas4 years ago

Thank-you. 

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