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>Either way, you're not being ignored, there must be some mistake

I hope you are right.

But I do not understand why 'it does not work like that'. The payments are to a business through paypal. So, I think I can open a dispute if needed.

Yes, if PayPal somehow knew Itch has money to send you. Which they can't know because it's not like you sent Itch an invoice or anything. So you most likely have to resolve the issue with Itch support, because far as PayPal is concerned that money doesn't even exist yet.

They responded to my latest email Thank-you for your support.