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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,791 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
762 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,253 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
Hi, I get this error twice in a row and never sent money to my paypal from itch.io before. PayPal: Your Payout request d...
started by Melany Xin 11 days ago
3 replies
158 views
Suddenly, every asset pack on my page stopped appearing in search, so I contacted support through email. They told me I...
started by AcchiHaven 11 days ago
2 replies
105 views
Hi itch.io support and community, I’m looking for clarification and help regarding the visibility of my game “Space...
started by ancooper 11 days ago
4 replies
99 views
Hello, I'm AzureGlint and this is my first game: Debt&Temptation by Azure Glint . It was published 2 weeks ago, and I em...
started by Azure Glint 11 days ago
4 replies
95 views
Hello, I have a question. If I am a contributor to a project, will my followers be notified in their feed? If not, how d...
started by azureXtwilight 11 days ago
39 views
No replies yet
ok so im on linux and i installed the linux downloader thing, but while i was running in the commands, i got an error sa...
started by apples eat fish eyes 11 days ago
1 reply
64 views
I’m setting up my seller account on Itch.io and I’ve encountered an issue during the tax interview. I’m an Individ...
started by NeoPixelBoyCo 18 days ago
2 replies
110 views
as one of the 68 million people who unfortunately have to deal with this, I’ve been unable to access any of the more r...
started by marshmallow 13 days ago
2 replies
102 views
Hi, My games are not showing in the search or on the main page. I sent an email to support on 29 Aug, no response. Ticke...
started by plyr0 26 days ago
2 replies
191 views
I removed the payment option from my game and it was showing up in the search and then a few days later it was removed...
started by Late Night Studios 12 days ago
2 replies
334 views
QuestionWWWM?
Hey guys, please help to figure out Posted a game a week ago, it is not still indexed Cant be found by search and on the...
started by Mighty Maces 12 days ago
1 reply
61 views
Lately ive been trying to support and get more content from artists that ive enjoyed, but currently there's been changes...
started by davepv 49 days ago
5 replies
566 views
is anyone else having "no valid storage adaptor" errors when starting browser games?
started by rwest69 12 days ago
1 reply
49 views
Hello, I'm Zachariah and I've started making games for almost 4 months. I made 4 games to this date. However my first ga...
started by Zachariah69 18 days ago
5 replies
162 views
I just try to survive all the nonsense on my sales Who was throwed at me , I don't know but seems like the help I ask do...
started by spacebear7778 13 days ago
66 views
No replies yet
My games, "The Art of Agility" and "My farm: clicker," have been indexing for a month now. The itch.io support team isn'...
started by musamorax 13 days ago
1 reply
76 views
Do you not still support direct credit card payments? It seems like a lot of stuff available for sale can only be bought...
started by MrSandwichCookies5764 16 days ago
2 replies
200 views
Hey, so my game project will be hosted here ( https://invisibleinc.itch.io/erewhon ) and I require a bit more than 1GB o...
started by Tabula Rasa Games 15 days ago
5 replies
160 views
Hello, My first project was released 7 days ago and is still not indexed. People even get the quarantine warning, despit...
started by snapmods 23 days ago
3 replies
159 views
Hi, I would like to get help from the Devs with CharPad C16 Pro clipboard functions as they seem to be partially broken...
started by PhoenixDes 14 days ago
1 reply
46 views