Hello,

My first project was released 7 days ago and is still not indexed. People even get the quarantine warning, despite it having 1,558 downloads and 4 ratings that are all 5 stars.

I've released my second project 4 days ago and it has the same problem.

My ticket nr is 309637. Please help to get my projects "unlocked".

Thanks for the help!

I've let our admins know, but as explained in the unofficial FAQ, it can easily take a few days to a week.

Hello,

9 more days have passed and unfortunately nothing happened. This project and all others that I uploaded are not indexed and my community users even get quarantine warnings. Meanwhile there was no feedback by the itch.io costumer support.

Anything else that can be done?

Yes, you could try following the suggestions in the unofficial FAQ while you wait for a reply.