Hey, so my game project will be hosted here (https://invisibleinc.itch.io/erewhon) and I require a bit more than 1GB of space to host it. I followed the procedure indicated and emailed support@itch.io on the 14th, and followed up with a second email a few days after that, then a third email a few days after that, and still no response. I tried to get itch's attention on Twitter and bsky but no response there either. I don't have a support ticket number because support never replied to me at all. This is about the last thing I could think of to try and get in touch with you guys as it's going on two weeks now that this has delayed the launch of my game.

Please do get back to me, thanks.

Posting in the forum is not a good way to contact the staff. As the rules state, the staff does not read or respond to posts in this forum (sometimes the admin does, but it's very unlikely). Questions are usually answered by other community members.

Two things to keep in mind: the staff is currently under a heavy workload due to the payment issues for NSFW games, so response times are much longer. Secondly, if you urgently need to contact the staff, as stated in the rules at the beginning of this section, you should post your support ticket number, as the moderator can then bring attention to that ticket.

With that clarified, if you use butler, your game size limit doubles; instead of 1 GB, you should have 2 GB without having to wait for the staff to respond. Given the current workload, using butler is the quickest solution.

Support tickets take a long time to get processed atm.

nothing from itch in the spam folder, so no ticket number; I'll email them again but will probably run into the same problem