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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,478 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 46 days ago Last page
19 replies
3,096 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
626 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,395 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,970 views
I see I have some payments, but can't found the payout button in payout page. How can request a payout?
2 replies
116 views
Hi, I've recently noticed multiple instances of text wrapping being wonky and not matching what I actually entered in th...
started by Hempuli 75 days ago
54 views
No replies yet
Itch says it takes 10 to 14 days to review the payout, but it's been 15 days already. I tried opening a support ticket...
started by rpvarela 86 days ago
8 replies
361 views
(I edited the post sorry about that) Hi guys, can someone let me know whether they stop developing this visual novel? So...
started by sadbutterfly 75 days ago
2 replies
131 views
I go to downloading the flie I need but It comes up wrong
started by Bam_rose 75 days ago
36 views
No replies yet
Good day all, I'd like to ask how it is possible to retain the Community tab on your jam page after your jam is finished...
started by Razuth 76 days ago
46 views
No replies yet
I'm contacting you regarding my game published on itch.io, called SeductVille . It appears that the game is no longer in...
started by SeductGames 76 days ago
1 reply
127 views
I bought a game on May 12, that same day I contacted itch.io support (support@itch.io) requesting a refund, they sent me...
started by JosueHTH 76 days ago
1 reply
110 views
I changed my nickname from Layz722 to dragonfrog studio a month ago. And after that, all my new games are not indexed (a...
started by dragonfrog studio 76 days ago
1 reply
83 views
hello, I’ve written this before but I’ve getting to the point where I’m considering abandoning my ItchIO account...
started by Tyranno 79 days ago
7 replies
399 views
Hi, I'm posting here because I'm locked out of my account due to two-factor authentication issues and haven't received a...
started by SinLab Studio 82 days ago
3 replies
185 views
A hacker has taken over my account and is now using it to cause harm under my name. Please help me report this account...
started by ScarHandGame 77 days ago
2 replies
123 views
Is there a way I can give them access to the paid version of the game? So theres no need to buy it for them.
started by soapinsoup 80 days ago
3 replies
161 views
Hi, I'm aware that this is not the best place to post this but I couldn't think of any other way to solve my payout prob...
started by Submissive Fate 77 days ago
2 replies
106 views
Hi, I emailed Itch.io support to request access to custom CSS for my account, but I haven't received any updates. It's b...
started by Moti 78 days ago
11 replies
221 views
Hi, I've made a game on Steam which uses Steam's multiplayer relay services. So if I put it here it probably will not wo...
started by alpello 78 days ago
61 views
No replies yet
started by Suspended Account 79 days ago
7 replies
183 views
https://itskm.itch.io/prank has not been indexed after almost 1 and half months, most likely overlooked, this is the 3rd...
started by Kanishka Maiti 78 days ago
1 reply
79 views
I can make a new post in the development log. So... I have a new version of the game on my computer and the first versio...
started by Greensonic 79 days ago
12 replies
591 views
Payout was initiated at the beginning of March and it's still in review. I have contacted support on 12th April and 30th...
started by Aedian Glair 79 days ago
1 reply
107 views