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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,481 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 47 days ago Last page
19 replies
3,105 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
626 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,405 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,971 views
47 день, уже 48. 2 суток идёт ивент без остановки, спать соответствен...
started by Brevnozolo 71 days ago
1 reply
51 views
Hi, we are a team of two developers, the thing is that I live in another country and my team mate lives in the otherside...
started by One Man Army 71 days ago
61 views
No replies yet
"What are some effective ways to promote an indie game (finished or still in development) beyond the obvious platforms l...
started by ProjectKP 71 days ago
3 replies
136 views
I've been dealing with this issue since January. I sent my first support ticket asking for help on January 20, and the a...
started by Capky Games 71 days ago
3 replies
110 views
I am %99 sure that this isn't the right place to ask this, but I also do not know where to ask, so I assumed since this...
started by Carnal Studio 72 days ago
1 reply
114 views
If a jam was already published but wasn’t being indexed due to missing a cover image, does the published status or any...
started by bbbbbr 73 days ago
4 replies
137 views
A while ago, I started a post on the jam's page about how a bot was spamming promoting material for the jam every 30 sec...
started by Scrython 73 days ago
3 replies
181 views
Hey, my game was indexed 3 days ago but our index is gone today 15 min ago, and I didn't get any mail or message about t...
started by Chaos Advice 72 days ago
6 replies
207 views
The game's link: https://wolf-hal.itch.io/incredibox-sprunki
started by Deleted Account 73 days ago
4 replies
146 views
I'm making a game which the graphics are hand-drawn and I don't want to ruin the whole idea with involving generative AI...
started by lapsking 73 days ago
2 replies
124 views
what game should I make
started by Labaskogama 74 days ago
2 replies
106 views
what the hell is this unknown issue being caused by like what can i really do do i really deserve to suffer and be force...
started by Zcv QXZ111 73 days ago
38 views
No replies yet
Hi, I noticed that my potential payout is far less than the amount I made in sales. Would there be any way to view a bre...
started by cwhk 73 days ago
1 reply
154 views
what game could I make?
started by Labaskogama 73 days ago
2 replies
71 views
Hi all, I released my first game 3 weeks ago and the game is still not search-able on Browse. What could be the reason?...
started by plasmatic 81 days ago
7 replies
288 views
What update is worth to make the game appear on newest games again I know it's Major update or launch option But I want...
started by Labaskogama 74 days ago
3 replies
109 views
I've tried to upload some files to my game but it just tells me this message: There was a problem completing your upload...
started by TheCatGameCompany2 74 days ago
9 replies
229 views
Hello, i made a request asking for a CSS Access to my account last week and i still haven't received a response. Can any...
started by Carlos Zepter 76 days ago
2 replies
92 views
Just like the title. I'm using Unity 6.1 and I posted it to test Visual Novell for WebGL, but I can't write Korean on In...
started by CleanClearSpringWater 74 days ago
41 views
No replies yet
Hi there! I've got a web-playable game that also has a Windows version. I had a comment that said that the version they...
started by Silver Dubloons 75 days ago
2 replies
140 views