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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,205 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
4 replies
302 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
509 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,200 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,716 views
Hello, I published a game and it has not been indexed: https://that-guy-who-makes-games.itch.io/lights-out I have made s...
started by That Guy Who Makes Games 37 days ago
12 replies
332 views
I added the development log. so, I was told that this would be checked. • How do I know that the game is being checked...
started by Greensonic 36 days ago
103 views
No replies yet
QuestionHelp please
I am trying to import a game for university but it is over the 1GB limit by 1.78GB's is there a quick way to contact sup...
started by Steelsoldier224 37 days ago
1 reply
81 views
Can't find any of uploaded projects. Even two older, from year+ ago. I don't much care about old one's, they made only f...
started by Dango Games 37 days ago
12 replies
174 views
Hello, I really did not want to post here, but I've tried contacting support and I still haven't received an answer and...
started by LixianGames 40 days ago
8 replies
229 views
So,tonight I've been having issues with browsing stuff because of error 429 stuff on Firefox. I don't have the app, or h...
started by temporalwolf333 38 days ago
85 views
No replies yet
Hello, After I added new screenshots to my game, it disappeared from search indexing. It’s been over two months since...
started by Phone Behind Bars 43 days ago
6 replies
280 views
Hello~ My game disappeared in search indexing after an update,I just update as I do every month. I had read and follow...
started by Mistress Q 38 days ago
4 replies
121 views
I'm trying to log into my account with the email address villfukg@gmail.com but it wants me to enter a 2FA code which wa...
started by Villfuk02 40 days ago
3 replies
151 views
Hello, I am having trouble recovering my password on Itch.io. Specifically, I have not received a link to reset my acces...
started by Konstanta42 63 days ago
3 replies
187 views
This is my second post about the indexing issue, but the problem remains unresolved. My game unexpectedly disappeared fr...
started by D-san 40 days ago
2 replies
143 views
Sorry to bother you with a problem that has its own dedicated topics, but I’m a bit nervous and worried I’ll be igno...
started by D-san 63 days ago
18 replies
521 views
QuestionWarning
Hello! I made a game, upload it, uploaded to maxter's game jam 2025... Waited... Waited... N now when I'm trying to comm...
started by VORLDIE.TEAM 40 days ago
41 views
No replies yet
Hello, i deleted the wrong project - Is there a way to restore the game and page?
started by Noremi111 41 days ago
2 replies
93 views
My friend created a page for one of my games and gave me admin rights. How do we transfer the game to my profile and mak...
started by Irog 43 days ago
2 replies
109 views
I've been going nuts trying to find a solution to this, searching for any one else having this issue. Ren'Py games in we...
started by EiraValkyrie 41 days ago
74 views
No replies yet
When I try to access Manage Collections in order to consolidate several collections, I get an error 404 page not found.
started by Jim 41 days ago
38 views
No replies yet
Hello, I've made a post in my itch.io blog almost a year ago now about a game that consists malware and also sent a mail...
11 replies
320 views
Hello I have retaken the tax interview months ago but it's still hasn't updated and I can't get an access to my payout...
started by Fongrol 41 days ago
1 reply
87 views
Hi moderators, I hope this post finds you well. I, as a member of WoofWoofStudio, write this post to request about the r...
started by ECFDPB 42 days ago
3 replies
131 views