Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Not receiving verification emails from Itch.io

A topic by Konstanta42 created Apr 19, 2025 Views: 255 Replies: 3
Viewing posts 1 to 3

Hello,

I am having trouble recovering my password on Itch.io. Specifically, I have not received a link to reset my access to my Gmail account after submitting a request. Additionally, technical support has not responded to my inquiry for the past two days.

I saw that it is possible to create a support ticket to address this issue, so I have created a new one. Please take a look at ticket 271610.

Thank you for your assistance.

Moderator

I've let our admins know, but a two-day waiting time isn't unusual, doubly so as yesterday was Good Friday.

Hello,

I would like to inform you that I have successfully restored my account after submitting a recovery request through the Edge browser. Prior to this, I had attempted to submit the request through the Yandex browser as well, but the link was never delivered. I did not receive any error messages.

Thank you for your attention and assistance.

Good day, 

I wanted to inform that i didn´t recieve the verification email for my account, im trying to start a project for the first time and i´ve been setting up the payment configuration, in order to continue i was told to verify my acc so i clicked on Account settings -> Email adress -> Send verification email, but i didn´t recieve any mail so far, does it takes hours or days to arrive?

Thank you.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.